List of example cases

Refueling abroad

A Polish consumer who traveled by car through Austria decided to refuel at one of the roadside stations using an automatic distributor. The machine after

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The uncomfortable client

The Polish consumer turned to the ECC Poland for help after the Italian e-shop refused to sell him the products. The trader cancelled his orders

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The lost engagement ring

A customer of a German online store, dynamically operating in Poland, bought an engagement ring for his beloved woman for 3808.95 PLN (nearly 900 euro).

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Lost luggage on the BUS

A Polish consumer travelled from Warsaw to Rzeszow by bus operated by popular German company. After arriving to Rzeszow, the passenger realized that her luggage

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Flight on my own

A Polish consumer with her family (3 people in total) had a flight from Burgas to Warsaw operated by Hungarian airlines. The carrier unexpectedly canceled

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Two tickets, one flight

The Czech consumer tried to book a flight on the route Prague-Hamburg through a popular Polish intermediary platform. He received information that the booking was

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