CORONAVIRUS – booking cancellation
The French consumer booked a hotel in Krakow between 8 and 10 April using non-refundable option. Due to the epidemic state and...
Category: Examples of cases
Examples of cases Examples of cases Driver error
A consumer from Gdansk used Estonian passenger transport application operating in Poland. The application indicated that the trip would...
Examples of cases Porsche complaint
A Polish consumer bought a used Porsche car in a German showroom for EUR 93,000. After arriving back home, he went...
Examples of cases The ski pants
A Polish winter sports enthusiast bought ski pants in a Czech shop. Almost after 2 years (about several days of use)...
Examples of cases Too late to return?
A small mistake in addressing the parcel caused a headache to a German customer of a Polish online store. The case looked quite...
Examples of cases Guarantee or warranty?
A Lithuanian consumer bought a fence span in a Polish store. Then he transported the equipment to his home in Lithuania and...
Examples of cases Confusion of cars
Lithuanian consumer booked a car online in Gdansk. When he wanted to pick it up, it turned out that the...
Examples of cases Unexpected change of date
Passenger booked the flight from Warsaw to Milan for 6 people by through the website of Irish airlines. The flight was...
Examples of cases Journey with “class”
Polish family of three was flying from Dominican Republic to Poland with a charter airline registered in the Netherlands. Their...
Examples of cases The airline didn’t “score points”
The Irish airline during booking process suggested to the consumer to book an accommodation. Then the consumer would receive a refund...
