A consumer reported to ECC Poland that her 15-year-old daughter had unintentionally created a company account on a popular app for discovering and saving inspirational

An Austrian consumer purchased a sofa on the website of a Polish furniture company. She paid more than EUR 2 000. The sofa did not

A Polish consumer ordered a dress from a prestigious Dutch shop. She returned it, but the return was not accepted. The retailer considered that the

A Polish couple, while on vacation in Italy, rented an electric car. They picked up the car from the airport parking lot, and it was

The account of a Polish consumer on a popular online accommodation service was hacked. The amount she had in her “wallet” was spent on a

The consumer purchased flights from Krakow to Bourgas (Bulgaria) and back for himself, his wife and daughter. Six days before the trip, his daughter was

Mrs. Marlena booked a stay in Dubrovnik using an offer available on a popular  Netherlands platform.  In her reservation, the consumer indicated the number of

The dog of Mr Marek needed a rehabilitation. The consumer was looking for a corrective shoe and correction steps device. Mr Marek chose the product

The consumer was flying with his family to Greece. The child trolley they took with them was damaged during transport. The item had a damaged

Mr. Jacek bought 4 rattan chairs from a Spanish online store, for which he paid 524 euros. A week later, the consumer was informed that