Sometimes you just need to ask!
A British consumer living in Poland bought a laptop from a manufacturer-authorised retailer based in the Netherlands. From the beginning, the laptop was...
Category: Examples of cases
-
Examples of cases -
Examples of cases Hotel in Mexico
Mr Michal with his family booked 4 nights’ stay in Mexico through a Netherlands intermediary portal. After two nights, while the...
-
Examples of cases Two payments for parking ticket
Ms Zofia rented a car on vakation in Norway. During the trip she received a parking ticket of NOK 600 (about PLN...
-
Examples of cases Car-check
Before buying a car, Mr Jan decided to have it checked. For that purpose, he bought a car expertise service on the Internet...
-
Examples of cases Unsafe ski boots
Ms Agata bought ski boots in a German online shop. After one season of use, she noticed that the metal...
-
Examples of cases Double booking due to website error
A consumer living in Belgium booked a flight from Brussels to Belgrade via website of a Polish air carrier. After making the reservation,...
-
Examples of cases Missing payments
Mr Dariusz says he is making regular payments (12 euro per month) into his account operated by a well-known portal from Luxmburg...
-
Examples of cases Refund for closed parking
Mr Bogdan used the services of a British intermediary to pay a parking fee of 15 euro at Wrocław airport. However, the consumer...
-
Examples of cases Bidding of a virtual game character
A German online game platform operates an auction system, which allows users to bid for virtual characters. During one of...
-
Examples of cases Unreadable e-mail
Our consumer – Kamila received information about the change of the flight date from the German airline. She...
