Refund for undelivered food
The consumer ordered a delivery meal via a well-known food app based in the Netherlands. He paid for the order...
Category: Examples of cases
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Examples of cases -
Examples of cases Refund “after the crisis is over”
Ms Barbara bought to ways tickets for a flight from Cracow to Madrid with Irish airlines. However, the flight was cancelled...
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Examples of cases Computerized complaints system failed
The company from Luxembourg that offers payment services informed its users in November 2020 that it would charge them...
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Examples of cases “Can’t I return on my own?”
A consumer bought a phone on a popular sales platform registered in Germany. Shortly after the purchase, her account was blocked...
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Examples of cases Grand Prix refund
A Polish Formula 1 fun bought two tickets for Grand Prix in Hungary from an official Austrian distributor. Due to the...
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Examples of cases Slimming pills – no effects
A Czech consumer ordered slimming pills from a Polish shop. The seller guaranteed to reduce the waist circumference after only 14 days...
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Examples of cases Two different shoes
A Bulgarian consumer bought shoes on the website of a well-known Polish shoe shop. At first sight, everything was fine....
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Examples of cases Insurance = full protection?
A Polish consumer decided to drive around Iceland by car. He rented the car from a Latvian dealer. Having previously recognized the...
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Examples of cases Delayed flight – responsible airline or intermediary?
The Polish consumer and her husband were coming back from Australia (Sydney – Singapore – Helsinki – Warsaw)....
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Examples of cases Empty package
On the German e-commerce platform, Polish consumer bought a smatwatch. He paid for it 419 EUR. The parcel was...
