Unexpected change of date
Passenger booked the flight from Warsaw to Milan for 6 people by through the website of Irish airlines. The flight was...
Category: Examples of cases
Examples of cases Examples of cases Journey with “class”
Polish family of three was flying from Dominican Republic to Poland with a charter airline registered in the Netherlands. Their...
Examples of cases The airline didn’t “score points”
The Irish airline during booking process suggested to the consumer to book an accommodation. Then the consumer would receive a refund...
Examples of cases Subscription for CV
The Polish consumer wanted to pimp her standard CV, so she used a paid online creator. She paid 9,99 PLN (≈2,50 EUR)...
Examples of cases The art of sleeping!
The Polish consumer was preparing for her mother’s visit so she bought a couch via the Internet in a Romanian...
Examples of cases 3 customer’s requirements
Car rental abroad can be quite a challenge, the Polish tourists who planned a trip to Spain have experienced. Consumers rented...
Examples of cases Advance payment for music
The Polish consumer ordered a soundtrack and song lyrics from a British record company. The agreement assumed that after the...
Examples of cases Refueling abroad
A Polish consumer who traveled by car through Austria decided to refuel at one of the roadside stations using an automatic...
Examples of cases A change that did not take place…
The polish consumer bought two tickets for the flight to Israel operated by Hungarian airlines. Two weeks after she received...
Examples of cases The uncomfortable client
The Polish consumer turned to the ECC Poland for help after the Italian e-shop refused to sell him the products....
