Too late to return?
A small mistake in addressing the parcel caused a headache to a German customer of a Polish online store. The case looked quite...
Category: Examples of cases
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Examples of cases -
Examples of cases Guarantee or warranty?
A Lithuanian consumer bought a fence span in a Polish store. Then he transported the equipment to his home in Lithuania and...
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Examples of cases Confusion of cars
Lithuanian consumer booked a car online in Gdansk. When he wanted to pick it up, it turned out that the...
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Examples of cases Unexpected change of date
Passenger booked the flight from Warsaw to Milan for 6 people by through the website of Irish airlines. The flight was...
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Examples of cases Journey with “class”
Polish family of three was flying from Dominican Republic to Poland with a charter airline registered in the Netherlands. Their...
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Examples of cases The airline didn’t “score points”
The Irish airline during booking process suggested to the consumer to book an accommodation. Then the consumer would receive a refund...
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Examples of cases Subscription for CV
The Polish consumer wanted to pimp her standard CV, so she used a paid online creator. She paid 9,99 PLN (≈2,50 EUR)...
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Examples of cases The art of sleeping!
The Polish consumer was preparing for her mother’s visit so she bought a couch via the Internet in a Romanian...
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Examples of cases 3 customer’s requirements
Car rental abroad can be quite a challenge, the Polish tourists who planned a trip to Spain have experienced. Consumers rented...
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Examples of cases Advance payment for music
The Polish consumer ordered a soundtrack and song lyrics from a British record company. The agreement assumed that after the...
