Holiday did not go as you had planned? You don’t know how to prepare a complaint form? Get to know about your consumer rights or lodge a complaint to the European Consumer Centre if you concluded a contract with a travel agency from another EU country.
As of Sunday 1 July, travellers booking package holidays will enjoy stronger...
What is the objective of the Regulation on cross-border portability of...
The Commission publishes today guidance to facilitate a direct and smooth application of the new data protection rules across the EU as of 25 May.
The EU consumer authorities and the European Commission sent a joint letter...
The European Commission is updating the European rules on rail passenger...
The Commission has adopted rules that will make electronic payments in...
Your flight was cancelled? Air carrier has lost your luggage? A train you travelled across Europe was delayed and you lost a night in the hotel paid in advance? Check how to prepare a complaint form and get a compensation.
You bought a product in online shop from another EU country? Have a problem with a complaint? Want to cancel a contract? A trader refuses to refund money back? Check what are your rights and how to enforce them.
You bought a used car in another EU country? It turned out to be defective and dealer did not respond to your complaint? Car rental company charged your credit card twice? Get to know about your rights or lodge a complaint to the European Consumer Centre.