News

Your rights

Tourism

Holiday did not go as you had planned? You don’t know how to prepare a complaint form? Get to know about your consumer rights or lodge a complaint to the European Consumer Centre if you concluded a contract with a travel agency from another EU country.

Passengers rights

Your flight was cancelled? Air carrier has lost your luggage? A train you travelled across Europe was delayed and you lost a night in the hotel paid in advance? Check how to prepare a complaint form and get a compensation.

Shopping in the UE

Have a problem with product or service bought in another EU country? Complaint was not successful? Check what are your rights or lodge a complaint to the ECC-Net.

Online shopping

You bought a product in online shop from another EU country? Have a problem with a complaint? Want to cancel a contract? A trader refuses to refund money back? Check what are your rights and how to enforce them.

Cars

You bought a used car in another EU country? It turned out to be defective and dealer did not respond to your complaint? Car rental company charged your credit card twice? Get to know about your rights or lodge a complaint to the European Consumer Centre.

Redress

Do you want to pursue your claim in out of court mode? Not sure if you can use Small Claims Procedure? Want to report an ADR entity?

Examples of cases

Other Centres of ECC-Net

AT

BE

BG

CY

CR

CZ

DE

DK

EE

ES

FI

FR

GR

HU

IC

IE

IT

LT

LU

LV

ML

MT

NO

PL

PT

RO

SE

SI

SK

UK

This website is part of the action 785592 – ECC PL FPA 2018-2021 which has received funding under a grant for an ECC action from the European Union’s Consumer Programme (2014-2020).

The content of this website represents the views of the author only and it is his/her sole responsibility; it cannot be considered to reflect the views of the European Commission and/or the Consumers, Health, Agriculture and Food Executive Agency or any other body of the European Union. The European Commission and the Agency do not accept any responsibility for use that may be made of the information it contains.