Holiday did not go as you had planned? You don’t know how to prepare a complaint form? Get to know about your consumer rights or lodge a complaint to the European Consumer Centre if you concluded a contract with a travel agency from another EU country.
News
- News
The European Commission push Airbnb to comply
The European Commission and EU consumer authorities are calling on Airbnb...
Europejskie Centrum Konsumenckie · 31 August 2018 · 10:53 - News
New EU rules ensure better protection for 120 million holidaymakers this summer
As of Sunday 1 July, travellers booking package holidays will enjoy stronger...
Europejskie Centrum Konsumenckie · 2 July 2018 · 07:17 - News
„Consumer at the border”- ECC Poland in Cieszyn
ECC Poland, ECC Czech Republic and ECC Slovakia will visit Cieszyn...
Europejskie Centrum Konsumenckie · 11 June 2018 · 09:22 - News
ECC Poland will be closed on 3-4 May
We would like to inform that May 3rd in Poland is a national holiday...
Europejskie Centrum Konsumenckie · 2 May 2018 · 09:28 - News
Where to shop on Sunday?
In addition to traditional forms of recreation, many of us make purchases...
Europejskie Centrum Konsumenckie · 17 April 2018 · 12:12 - News
A new way of contact with ECC Poland
From 17 April 2018 all complaints and consumer inquiries in electronic form should...
Europejskie Centrum Konsumenckie · 17 April 2018 · 11:20 - News
A New Deal for Consumers
Today, the European Commission is proposing a New Deal for Consumers to ensure...
Europejskie Centrum Konsumenckie · 12 April 2018 · 10:49 - News
EU facilitates access to online movies and series abroad
What is the objective of the Regulation on cross-border portability of...
Europejskie Centrum Konsumenckie · 28 March 2018 · 12:39 - News
Social media companies need to do more
Social media companies need to do more to respond to the requests, made last March...
Europejskie Centrum Konsumenckie · 15 February 2018 · 16:12 - News
Commission publishes guidance on upcoming new data protection rules
The Commission publishes today guidance to facilitate a direct and smooth application of the new data protection rules across the EU as of 25 May.
Europejskie Centrum Konsumenckie · 24 January 2018 · 16:47 - News
Volkswagen should act according to the Directive on unfair commercial practices
The EU consumer authorities and the European Commission sent a joint letter...
Europejskie Centrum Konsumenckie · 12 December 2017 · 12:50 - News
European Commission modernises European rail passenger rights
The European Commission is updating the European rules on rail passenger...
Europejskie Centrum Konsumenckie · 12 December 2017 · 11:31 - News
Payment services: Consumers to benefit from safer and more innovative electronic payments
The Commission has adopted rules that will make electronic payments in...
Europejskie Centrum Konsumenckie · 12 December 2017 · 11:28
Your rights
Passengers rights
Your flight was cancelled? Air carrier has lost your luggage? A train you travelled across Europe was delayed and you lost a night in the hotel paid in advance? Check how to prepare a complaint form and get a compensation.
Shopping in the UE
Have a problem with product or service bought in another EU country? Complaint was not successful? Check what are your rights or lodge a complaint to the ECC-Net.
Online shopping
You bought a product in online shop from another EU country? Have a problem with a complaint? Want to cancel a contract? A trader refuses to refund money back? Check what are your rights and how to enforce them.
Cars
You bought a used car in another EU country? It turned out to be defective and dealer did not respond to your complaint? Car rental company charged your credit card twice? Get to know about your rights or lodge a complaint to the European Consumer Centre.
Redress
Do you want to pursue your claim in out of court mode? Not sure if you can use Small Claims Procedure? Want to report an ADR entity?
Examples of cases
- Examples of cases
The seller is absolutely “unprotected”
A Czech consumer bought by the internet tool set from the polish trader...
Europejskie Centrum Konsumenckie · 15 October 2018 · 15:04 - Examples of cases
Lost luggage on the BUS
A Polish consumer travelled from Warsaw to Rzeszow by bus operated by popular German company....
Europejskie Centrum Konsumenckie · 20 September 2018 · 11:51 - Examples of cases
Flight on my own
A Polish consumer with her family (3 people in total) had a flight from...
Europejskie Centrum Konsumenckie · 22 August 2018 · 15:11 - Examples of cases
No eggs in the henhouse
A Polish consumer has ordered by the internet from the German trader henhouse...
Europejskie Centrum Konsumenckie · 27 July 2018 · 09:09 - Examples of cases
The conflict over the flight distance
The Lithuanian consumer and his wife travelled from Los Angeles to Palanga...
Europejskie Centrum Konsumenckie · 7 June 2018 · 13:22 - Examples of cases
Two tickets, one flight
The Czech consumer tried to book a flight on the route Prague-Hamburg through...
Europejskie Centrum Konsumenckie · 23 May 2018 · 14:09 - Examples of cases
Photos not from the cover
The Lithuanian consumer ordered a photobook from a Polish online store. According to the...
Europejskie Centrum Konsumenckie · 26 April 2018 · 07:56 - Examples of cases
Unlucky cyclist
A Polish consumer bought online from the German trader a bike for 3730 euro....
Europejskie Centrum Konsumenckie · 19 March 2018 · 10:28 - Examples of cases
The currency trap
The Polish consumer has booked the apartment in the Caribbean through...
Europejskie Centrum Konsumenckie · 21 February 2018 · 09:27 - Examples of cases
New Year Eve without shoes!
At the beginning of December a prudent Polish consumer bought a shoes in Lithuanian online store for New Year's party, for which she paid 37 euros.
Europejskie Centrum Konsumenckie · 9 January 2018 · 15:25 - Examples of cases
(Not)beauty treatment
A tourist from Norway during her stay in Poland, decided on keratin hair treatment in one of Warsaw's renowned hairdressing salons.
Europejskie Centrum Konsumenckie · 6 December 2017 · 09:00 - Examples of cases
Reimbursement for infectious disease
The Polish consumer has bought a flight from Cracow to Bristol with Irish airlines. A few days before leaving, she became ill with an infectious disease which prevented her from using the ticket.
Europejskie Centrum Konsumenckie · 22 November 2017 · 09:02 - Examples of cases
Errors on the tracks
A polish consumer bought via internet two-way train tickets from Ostrava to Prague from the private Czech railway company. The trader offered a comfortable journey with many amenities.
Europejskie Centrum Konsumenckie · 25 October 2017 · 09:03 - Examples of cases
Lithuanian shop in Polish
The Polish consumer after the purchase of fabrics in the online store after some days decided to return them. The owner of the store, however, did not agree to withdraw from the contract...
Europejskie Centrum Konsumenckie · 14 September 2017 · 09:04 - Examples of cases
Rent a car with a collision
A Polish consumer spent her holidays in Spain. Before leaving Poland she had rented a car through the website of the British broker. The consumer also decided to purchase additional “full protection” insurance.
Europejskie Centrum Konsumenckie · 28 August 2017 · 09:06 - Examples of cases
Compansation for spamming
Polish consumer notoriously was receiving SPAM messages from the popular in Poland, Swedish clothing store. Despite many contacts with the trader, the e-mails have not stopped coming.
Europejskie Centrum Konsumenckie · 13 July 2017 · 09:07 - Examples of cases
Help! I was robbed
Polish consumer was spending holidays in a Spanish hotel in Tenerife. During her absence somebody broke into her locked room and stole a laptop of 3000 PLN (714 EUR) and a camera of 1500 PLN (360 EUR).
Europejskie Centrum Konsumenckie · 12 June 2017 · 09:08 - Examples of cases
ECC-Net and CPC-Net cooperation
Polish consumer has ordered from British trader the carriage of personal belongings from Poland to Great Britain. The service cost 300 euro. However it turned out that the trader has charged the consumer...
Europejskie Centrum Konsumenckie · 12 May 2017 · 09:16 - Examples of cases
“Storm of customers”
A Polish seller was trying to expend his business so created Czech version of his online store. A Czech consumer purchased from him few dresses. Unfortunately they did not meet her expedition.
Europejskie Centrum Konsumenckie · 7 April 2017 · 09:19 - Examples of cases
Dietary supplements
A Finnish consumer bought supplements from a Polish seller. The product was covered by a quality guarantee, which meant that, in the absence of effects, the consumer could return the goods and receive a full reimbursement.
Europejskie Centrum Konsumenckie · 17 March 2017 · 09:20 - Examples of cases
Free book for 45 euros
One day a consumer while sitting at home heard the doorbell. She opened the door, in front of her was a courier who handed her a package with a book about dieting. Although she was surprised...
Europejskie Centrum Konsumenckie · 5 February 2017 · 09:23 - Examples of cases
Snowboard on the snowmobile
A Polish consumer was spending winter holidays in the Czech ski resort. Due to damage of ski lift, the entrepreneur had provided its customers with alternative transport - snowmobile.
Europejskie Centrum Konsumenckie · 11 January 2017 · 09:25
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