Help and advice for consumers in the EU,
Norway and Iceland
Help and advice for consumers in the EU, Norway, Iceland and UK
Your consumer rights
Helpful for the consumer
Having a problem with a company from another EU country, Norway or Iceland? We belong to the ECC-Net network, which helps consumers out of court in cross-border cases free of charge.
On March 7, 2025 the European Commission and national consumer protection authorities of 25 Member States as well as Iceland and Norway released the results of a screening (‘sweep’) of
Black Friday, the European and even global shopping phenomenon, offers the allure of unbeatable prices and incredible deals. However, not all ad promises hold true. We offer seven vital tips
Toys put on the EU market are already among the safest ones in the world. The proposed rules will further improve this protection, in particular from harmful chemicals. 28th of
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