Holiday did not go as you had planned? You don’t know how to prepare a complaint form? Get to know about your consumer rights or lodge a complaint to the European Consumer Centre if you concluded a contract with a travel agency from another EU country.
News
-
News
Rail passenger rights: Council agrees its position on updated rules
The Council today agreed its position on the proposed reform of rail...
Europejskie Centrum Konsumenckie · 3 December 2019 · 14:39 -
News
EC: Consumer Conditions Scoreboard 2019
Today the European Commission released its 2019 edition of the Consumer Conditions...
Europejskie Centrum Konsumenckie · 2 December 2019 · 13:00 -
Examples of cases, News
ECC call for consumer interests to remain high on EU priorities
Towards more sustainable consumption in Europe and more secure trade with...
Europejskie Centrum Konsumenckie · 21 November 2019 · 14:17 -
News
Ecc
With a new European Parliament and Commission, the European Consumer Centres Network...
Europejskie Centrum Konsumenckie · 21 November 2019 · 12:42 -
News
Airbnb cooperates with European Commission
The European Commission announced today that, as a result of negotiations with...
Europejskie Centrum Konsumenckie · 11 July 2019 · 15:38 -
News
„Consumer at the border II”
ECC Poland and ECC Germany will visit Slubice on 13th of...
Europejskie Centrum Konsumenckie · 9 July 2019 · 16:34 -
News
Dual Food Quality: EC releases study assessing differences
The Commission published the results of a pan-European testing campaign of food products showing that some products are identically or similarly branded while having a different composition.
Europejskie Centrum Konsumenckie · 25 June 2019 · 09:32 -
News
New Deal for Consumers: EC welcomes provisional agreement
The European Parliament and the Council have reached a provisional agreement on...
Europejskie Centrum Konsumenckie · 2 April 2019 · 14:05 -
News
EU completes preparations for possible “no-deal” scenario on 12 April
As it is increasingly likely that the United Kingdom will leave...
Europejskie Centrum Konsumenckie · 29 March 2019 · 16:51 -
News
Car rentals: EU action leads to clearer and more transparent pricing
Following a call from the European Commission and EU consumer authorities, five...
Europejskie Centrum Konsumenckie · 27 March 2019 · 11:03 -
News
Online shopping: Commission and consumer protection authorities call for clear information on prices and discounts
Brussels, 22 February 2019 Consumer websites screened across the EU show that...
Europejskie Centrum Konsumenckie · 25 February 2019 · 15:04 -
News
European Commission Statement ahead of Data Protection Day
“This year Data Protection Day comes eight months after the entry...
Europejskie Centrum Konsumenckie · 25 January 2019 · 15:15 -
News
Merry Christmas and Happy New Year
…from ECC Poland!
Europejskie Centrum Konsumenckie · 21 December 2018 · 11:42 -
News
Black Friday and Cyber Monday – your rights
Black Friday and Cyber Monday are specific days on which real...
Europejskie Centrum Konsumenckie · 21 November 2018 · 13:29 -
News
The European Commission pushes Airbnb to comply
The European Commission and EU consumer authorities are calling on Airbnb...
Europejskie Centrum Konsumenckie · 31 August 2018 · 10:53 -
News
New EU rules ensure better protection for 120 million holidaymakers this summer
As of Sunday 1 July, travellers booking package holidays will enjoy stronger...
Europejskie Centrum Konsumenckie · 2 July 2018 · 07:17 -
News
„Consumer at the border”- ECC Poland in Cieszyn
ECC Poland, ECC Czech Republic and ECC Slovakia will visit Cieszyn...
Europejskie Centrum Konsumenckie · 11 June 2018 · 09:22 -
News
ECC Poland will be closed on 3-4 May
We would like to inform that May 3rd in Poland is a national holiday...
Europejskie Centrum Konsumenckie · 2 May 2018 · 09:28 -
News
Where to shop on Sunday?
In addition to traditional forms of recreation, many of us make purchases...
Europejskie Centrum Konsumenckie · 17 April 2018 · 12:12 -
News
A new way of contact with ECC Poland
From 17 April 2018 all complaints and consumer inquiries in electronic form should...
Europejskie Centrum Konsumenckie · 17 April 2018 · 11:20 -
News
A New Deal for Consumers
Today, the European Commission is proposing a New Deal for Consumers to ensure...
Europejskie Centrum Konsumenckie · 12 April 2018 · 10:49 -
News
EU facilitates access to online movies and series abroad
What is the objective of the Regulation on cross-border portability of...
Europejskie Centrum Konsumenckie · 28 March 2018 · 12:39 -
News
Social media companies need to do more
Social media companies need to do more to respond to the requests, made last March...
Europejskie Centrum Konsumenckie · 15 February 2018 · 16:12 -
News
Commission publishes guidance on upcoming new data protection rules
The Commission publishes today guidance to facilitate a direct and smooth application of the new data protection rules across the EU as of 25 May.
Europejskie Centrum Konsumenckie · 24 January 2018 · 16:47 -
News
Volkswagen should act according to the Directive on unfair commercial practices
The EU consumer authorities and the European Commission sent a joint letter...
Europejskie Centrum Konsumenckie · 12 December 2017 · 12:50 -
News
European Commission modernises European rail passenger rights
The European Commission is updating the European rules on rail passenger...
Europejskie Centrum Konsumenckie · 12 December 2017 · 11:31 -
News
Payment services: Consumers to benefit from safer and more innovative electronic payments
The Commission has adopted rules that will make electronic payments in...
Europejskie Centrum Konsumenckie · 12 December 2017 · 11:28
Your rights
Passengers rights
Your flight was cancelled? Air carrier has lost your luggage? A train you travelled across Europe was delayed and you lost a night in the hotel paid in advance? Check how to prepare a complaint form and get a compensation.
Shopping in the UE
Have a problem with product or service bought in another EU country? Complaint was not successful? Check what are your rights or lodge a complaint to the ECC-Net.
Online shopping
You bought a product in online shop from another EU country? Have a problem with a complaint? Want to cancel a contract? A trader refuses to refund money back? Check what are your rights and how to enforce them.
Cars
You bought a used car in another EU country? It turned out to be defective and dealer did not respond to your complaint? Car rental company charged your credit card twice? Get to know about your rights or lodge a complaint to the European Consumer Centre.
Redress
Do you want to pursue your claim in out of court mode? Not sure if you can use Small Claims Procedure? Want to report an ADR entity?
Examples of cases
-
Examples of cases, News
ECC call for consumer interests to remain high on EU priorities
Towards more sustainable consumption in Europe and more secure trade with...
Europejskie Centrum Konsumenckie · 21 November 2019 · 14:17 -
Examples of cases
Guarantee or warranty?
A Lithuanian consumer bought a fence span in a Polish store. Then he transported...
Europejskie Centrum Konsumenckie · 8 November 2019 · 10:22 -
Examples of cases
Confusion of cars
Lithuanian consumer booked a car online in Gdansk. When he wanted to pick...
Europejskie Centrum Konsumenckie · 2 October 2019 · 14:26 -
Examples of cases
Unexpected change of date
Passenger booked the flight from Warsaw to Milan for 6 people by through the...
Europejskie Centrum Konsumenckie · 11 September 2019 · 10:37 -
Examples of cases
Journey with “class”
Polish family of three was flying from Dominican Republic to Poland with...
Europejskie Centrum Konsumenckie · 6 August 2019 · 10:03 -
Examples of cases
The airline didn’t “score points”
The Irish airline during booking process suggested to the consumer to book an...
Europejskie Centrum Konsumenckie · 5 July 2019 · 16:28 -
Examples of cases
Subscription for CV
The Polish consumer wanted to pimp her standard CV, so she used...
Europejskie Centrum Konsumenckie · 14 June 2019 · 11:08 -
Examples of cases
The art of sleeping!
The Polish consumer was preparing for her mother’s visit so she...
Europejskie Centrum Konsumenckie · 30 May 2019 · 15:40 -
Examples of cases
3 customer’s requirements
Car rental abroad can be quite a challenge, the Polish tourists who...
Europejskie Centrum Konsumenckie · 26 April 2019 · 13:57