Holiday did not go as you had planned? You don’t know how to prepare a complaint form? Get to know about your consumer rights or lodge a complaint to the European Consumer Centre if you concluded a contract with a travel agency from another EU country.
EUROPEAN CONSUMER CENTRE
helps consumers in cross-border cases, free of charge, out of court
News
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News
EC proposes new consumer rights
Today, the Commission is proposing to update the EU consumer rules to empower consumers...
Joanna Izdebska · 30 March 2022 · 14:09 -
News
19 best sustainable practices from all over Europe
Becoming the first climate neutral continent: This is the goal Europe...
Joanna Izdebska · 17 March 2022 · 16:18 -
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Travelling in Europe – your consumer rights
Planning to leave Poland for another EU country? You had a flight booked to/from...
Joanna Izdebska · 15 March 2022 · 10:21 -
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EC and CPC-Net look at customer reviews [EC press release]
The European Commission and national consumer protection authorities released the results of...
Joanna Izdebska · 1 February 2022 · 16:16 -
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New ECC-Net website
From 16 December 2021, European consumers can find all the answers to their...
Joanna Izdebska · 16 December 2021 · 14:49 -
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Timely reimbursement after flight cancellations [EC press release]
Following dialogues with the Commission and national consumer protection authorities, 16 major...
Joanna Izdebska · 30 September 2021 · 13:34 -
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Common charger for electronic devices? [EC press release]
On 23th of September 2021 the Commission takes an important step against e-waste...
Joanna Izdebska · 24 September 2021 · 10:30 -
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VAT to pay from the 1st euro
To combat tax fraud, facilitate online sales between EU Member states and strengthen...
Europejskie Centrum Konsumenckie · 29 June 2021 · 11:31 -
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Coronavirus: EC proposes update to coordinated travel measures
The European Commission has proposed an update to the Council Recommendation on the...
Joanna Izdebska · 1 June 2021 · 09:54 -
News
Pilot strike vs compensation
A recent decision of the ECJ has once again clearly strengthened the...
Joanna Izdebska · 14 April 2021 · 14:47 -
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AliExpress vs consumer rights
Consumer protection: AliExpress commits to bringing terms and practices in line with EU consumer...
Joanna Izdebska · 15 February 2021 · 15:28 -
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2021 is the European Year of Rail! [EC press release]
Friday, 1 January 2021, marks the beginning of the European Year of...
Joanna Izdebska · 8 January 2021 · 12:17 -
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Short-term review of the Geo-blocking [EC communication]
Commission publishes its short-term review of the Geo-blocking Regulation Today, the...
Joanna Izdebska · 1 December 2020 · 13:11 -
News
15 Years of ECC-Net
[confetti-animation delay=”1″ duration=”25″] From 15 years the European Consumer Centres Network has...
Piotr Esse · 19 November 2020 · 12:10 -
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Are you buying counterfeit goods from China? We warn you!
Joanna Izdebska · 27 October 2020 · 14:58 -
News
Compensation in Polish currency – CJEU judgment
Passengers whose flights have been cancelled or subject to a long delay may demand...
Joanna Izdebska · 13 October 2020 · 15:52 -
News
Covid-19: Misleading ads [EC]
As part of its commitment to protect consumers online, the European Commission has...
Joanna Izdebska · 28 May 2020 · 12:54 -
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Europe Day: ECC-Net records busiest month ever during Corona crisis
This year’s Europe Day on 9th May, which commemorates the Schuman Declaration,...
Europejskie Centrum Konsumenckie · 8 May 2020 · 12:20 -
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EC: COVID-19 – Stop Scams
On 23 March 2020, Commissioner For Justice and Consumers Didier Reynders wrote to a number...
Joanna Izdebska · 31 March 2020 · 11:13 -
News
Comission notice – passenger rights in the context of an epidemic
Given the unprecedented situation Europe has been experiencing due to the Covid-19...
Europejskie Centrum Konsumenckie · 25 March 2020 · 12:06 -
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Less than half of EU travellers are aware of EU Passenger Rights
The European Commission today released the results of a Eurobarometer survey on passenger...
Joanna Izdebska · 22 January 2020 · 10:25 -
News
New Deal for Consumers: new rules to boost consumer protection enter into force
On January 7th the Commission welcomed the entry into force of new...
Europejskie Centrum Konsumenckie · 8 January 2020 · 15:06 -
News
Booking.com commits to align practices presenting offers and prices with EU law following EU action
Following dialogue with the European Commission and national consumer authorities, Booking.com...
Joanna Izdebska · 3 January 2020 · 13:24 -
News
ECC Poland will be closed on 27 December
We would like to inform that in connection with the order of the Head...
Joanna Izdebska · 20 December 2019 · 13:36 -
News
Rail passenger rights: Council agrees its position on updated rules
The Council today agreed its position on the proposed reform of rail passenger...
Joanna Izdebska · 3 December 2019 · 14:39 -
News
EC: Consumer Conditions Scoreboard 2019
Today the European Commission released its 2019 edition of the Consumer...
Joanna Izdebska · 2 December 2019 · 13:00 -
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ECC call for consumer interests to remain high on EU priorities
Towards more sustainable consumption in Europe and more secure trade with third...
Joanna Izdebska · 21 November 2019 · 14:17 -
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ECC-Net meeting
With a new European Parliament and Commission, the European Consumer Centres Network...
Joanna Izdebska · 21 November 2019 · 12:42 -
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Airbnb cooperates with European Commission
The European Commission announced today that, as a result of negotiations with Airbnb,...
Europejskie Centrum Konsumenckie · 11 July 2019 · 15:38 -
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„Consumer at the border II”
ECC Poland and ECC Germany will visit Slubice on 13th of July,...
Joanna Izdebska · 9 July 2019 · 16:34 -
News
Dual Food Quality: EC releases study assessing differences
The Commission published the results of a pan-European testing campaign of food products showing that some products are identically or similarly branded while having a different composition.
Joanna Izdebska · 25 June 2019 · 09:32 -
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New Deal for Consumers: EC welcomes provisional agreement
The European Parliament and the Council have reached a provisional agreement on stronger...
Joanna Izdebska · 2 April 2019 · 14:05 -
News
EU completes preparations for possible “no-deal” scenario on 12 April
As it is increasingly likely that the United Kingdom will leave...
Europejskie Centrum Konsumenckie · 29 March 2019 · 16:51 -
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Car rentals: EU action leads to clearer and more transparent pricing
Following a call from the European Commission and EU consumer authorities, five industry...
Europejskie Centrum Konsumenckie · 27 March 2019 · 11:03 -
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Online shopping – call for clear information on prices | Europejskie Centrum Konsumenckie
Brussels, 22 February 2019 Consumer websites screened across the EU show that many...
Joanna Izdebska · 25 February 2019 · 15:04 -
News
European Commission Statement ahead of Data Protection Day
“This year Data Protection Day comes eight months after the entry...
Joanna Izdebska · 25 January 2019 · 15:15 -
News
Merry Christmas and Happy New Year
…from ECC Poland!
Joanna Izdebska · 21 December 2018 · 11:42 -
News
Black Friday and Cyber Monday – your rights
Black Friday and Cyber Monday are specific days on which real bargains...
Joanna Izdebska · 21 November 2018 · 13:29 -
News
The European Commission pushes Airbnb to comply
The European Commission and EU consumer authorities are calling on Airbnb to align their...
Joanna Izdebska · 31 August 2018 · 10:53 -
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New EU rules ensure better protection for 120 million holidaymakers this summer
As of Sunday 1 July, travellers booking package holidays will enjoy stronger...
Joanna Izdebska · 2 July 2018 · 07:17 -
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„Consumer at the border”- ECC Poland in Cieszyn
ECC Poland, ECC Czech Republic and ECC Slovakia will visit Cieszyn...
Joanna Izdebska · 11 June 2018 · 09:22 -
News
ECC Poland will be closed on 3-4 May
We would like to inform that May 3rd in Poland is a national holiday and...
Joanna Izdebska · 2 May 2018 · 09:28 -
News
Where to shop on Sunday?
In addition to traditional forms of recreation, many of us make purchases while...
Joanna Izdebska · 17 April 2018 · 12:12 -
News
A new way of contact with ECC Poland
From 17 April 2018 all complaints and consumer inquiries in electronic form...
Joanna Izdebska · 17 April 2018 · 11:20 -
News
A New Deal for Consumers
Today, the European Commission is proposing a New Deal for Consumers to ensure...
Joanna Izdebska · 12 April 2018 · 10:49 -
News
EU facilitates access to online movies and series abroad
What is the objective of the Regulation on cross-border portability of online...
Joanna Izdebska · 28 March 2018 · 12:39 -
News
Social media companies need to do more
Social media companies need to do more to respond to the requests, made last March...
Europejskie Centrum Konsumenckie · 15 February 2018 · 16:12 -
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Commission publishes guidance on upcoming new data protection rules
The Commission publishes today guidance to facilitate a direct and smooth application of the new data protection rules across the EU as of 25 May.
Joanna Izdebska · 24 January 2018 · 16:47 -
News
Volkswagen should act according to the Directive on unfair commercial practices
The EU consumer authorities and the European Commission sent a joint letter to the...
Piotr Esse · 12 December 2017 · 12:50 -
News
European Commission modernises European rail passenger rights
The European Commission is updating the European rules on rail passenger rights...
Piotr Esse · 12 December 2017 · 11:31 -
News
Payment services: Consumers to benefit from safer and more innovative electronic payments
The Commission has adopted rules that will make electronic payments in shops...
Piotr Esse · 12 December 2017 · 11:28
Your rights
Passengers rights
Your flight was cancelled? Air carrier has lost your luggage? A train you travelled across Europe was delayed and you lost a night in the hotel paid in advance? Check how to prepare a complaint form and get a compensation.
Shopping in the UE
Have a problem with product or service bought in another EU country? Complaint was not successful? Check what are your rights or lodge a complaint to the ECC-Net.
Online shopping
You bought a product in online shop from another EU country? Have a problem with a complaint? Want to cancel a contract? A trader refuses to refund money back? Check what are your rights and how to enforce them.
Cars
You bought a used car in another EU country? It turned out to be defective and dealer did not respond to your complaint? Car rental company charged your credit card twice? Get to know about your rights or lodge a complaint to the European Consumer Centre.
Complaint letter templates
What should a complaint to a trader contain? Use the prepered tempalates!
Examples of cases
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Examples of cases
Hotel in Mexico
Mr Michal with his family booked 4 nights’ stay in Mexico through a Netherlands...
Joanna Izdebska · 20 April 2022 · 15:48 -
Examples of cases
Two payments for parking ticket
Ms Zofia rented a car on vakation in Norway. During the trip she received...
Joanna Izdebska · 24 March 2022 · 09:57 -
Examples of cases
Car-check
Before buying a car, Mr Jan decided to have it checked. For that...
Joanna Izdebska · 24 February 2022 · 13:32 -
Examples of cases
Unsafe ski boots
Ms Agata bought ski boots in a German online shop. After one season...
Joanna Izdebska · 19 January 2022 · 14:57 -
Examples of cases
Double booking due to website error
A consumer living in Belgium booked a flight from Brussels to Belgrade via website of...
Joanna Izdebska · 22 December 2021 · 11:39 -
Examples of cases
Missing payments
Mr Dariusz says he is making regular payments (12 euro per month) into...
Joanna Izdebska · 25 November 2021 · 14:32 -
Examples of cases
Refund for closed parking
Mr Bogdan used the services of a British intermediary to pay a parking fee...
Joanna Izdebska · 25 October 2021 · 11:22 -
Examples of cases
Bidding of a virtual game character
A German online game platform operates an auction system, which allows users...
Joanna Izdebska · 22 September 2021 · 12:44 -
Examples of cases
Unreadable e-mail
Our consumer – Kamila received information about the change of the...
Joanna Izdebska · 9 August 2021 · 13:51
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