List of example cases

Voucher or money?

At the end of February a Polish consumer rented a car in Marseille. He paid 315 euros. Due to the coronavirus epidemic, he resigned from

Read more »

Driver error

A consumer from Gdansk used Estonian passenger transport application operating in Poland. The application indicated that the trip would cost 32 PLN (7,7 EUR). However,

Read more »

Porsche complaint

A Polish consumer bought a used Porsche car in a German showroom for EUR 93,000. After arriving back home, he went to the Polish branch

Read more »

The ski pants

A Polish winter sports enthusiast bought ski pants in a Czech shop. Almost after 2 years (about several days of use) he noticed that the

Read more »

Too late to return?

A small mistake in addressing the parcel caused a headache to a German customer of a Polish online store. The case looked quite typical. The

Read more »

Guarantee or warranty?

A Lithuanian consumer bought a fence span in a Polish store. Then he transported the equipment to his home in Lithuania and installed it. After

Read more »

Confusion of cars

Lithuanian consumer booked a car online in Gdansk. When he wanted to pick it up, it turned out that the one he chose was not

Read more »

Journey with “class”

Polish family of three was flying from Dominican Republic to Poland with a charter airline registered in the Netherlands. Their journey was delayed by more

Read more »
Skip to content