Examples of cases
Finnish-Polish engine exchange
A consumer from Finland bought a refurbished car engine from a Polish vendor. After installation, it appeared that the motor had defects. Repair costs were estimated
24 October 2022
List of example cases
Examples of cases
Gift card with payment error
A game lover from Poland, was unable to buy a console with his gift card (480 euro ). Each payment on the Irish shop’s website ended with an error. Mr.
29 September 2022
Examples of cases
Shipping – free or not?
A consumer bought a piano from a German online shop for PLN 8,000. Acording to info on vendor’s website the shipping to Poland (also: spedition)
19 August 2022
Examples of cases
More access for miles
Europe’s popular airline loyalty programme blocked Polish customers from exchanging their miles for products available in its e-shop. Passengers complained to the German company and
28 July 2022
Examples of cases
Set of luggage problems
Mr Marek was travelling from Portugal to Germany. At the airport, it turned out that his luggage had not arrived. The consumer reported the missing
23 June 2022
Sometimes you just need to ask!
A British consumer living in Poland bought a laptop from a manufacturer-authorised retailer based in the Netherlands. From the beginning, the laptop was problematic –
20 May 2022
Hotel in Mexico
Mr Michal with his family booked 4 nights’ stay in Mexico through a Netherlands intermediary portal. After two nights, while the consumers were away from
20 April 2022
Two payments for parking ticket
Ms Zofia rented a car on vakation in Norway. During the trip she received a parking ticket of NOK 600 (about PLN 300), which she
24 March 2022
Car-check
Before buying a car, Mr Jan decided to have it checked. For that purpose, he bought a car expertise service on the Internet and paid
24 February 2022
Unsafe ski boots
Ms Agata bought ski boots in a German online shop. After one season of use, she noticed that the metal part in the boot that
19 January 2022
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