List of example cases

Porsche complaint

A Polish consumer bought a used Porsche car in a German showroom for EUR 93,000. After arriving back home, he went to the Polish branch

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The ski pants

A Polish winter sports enthusiast bought ski pants in a Czech shop. Almost after 2 years (about several days of use) he noticed that the

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Too late to return?

A small mistake in addressing the parcel caused a headache to a German customer of a Polish online store. The case looked quite typical. The

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Guarantee or warranty?

A Lithuanian consumer bought a fence span in a Polish store. Then he transported the equipment to his home in Lithuania and installed it. After

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Confusion of cars

Lithuanian consumer booked a car online in Gdansk. When he wanted to pick it up, it turned out that the one he chose was not

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Journey with “class”

Polish family of three was flying from Dominican Republic to Poland with a charter airline registered in the Netherlands. Their journey was delayed by more

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Subscription for CV

The Polish consumer wanted to pimp her standard CV, so she used a paid online creator. She paid 9,99 PLN (≈2,50 EUR) for the chosen

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The art of sleeping!

The Polish consumer was preparing for her mother’s visit so she bought a couch via the Internet in a Romanian shop. During first night her

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