List of example cases

Lost luggage on the BUS

A Polish consumer travelled from Warsaw to Rzeszow by bus operated by popular German company. After arriving to Rzeszow, the passenger realized that her luggage

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Flight on my own

A Polish consumer with her family (3 people in total) had a flight from Burgas to Warsaw operated by Hungarian airlines. The carrier unexpectedly canceled

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Two tickets, one flight

The Czech consumer tried to book a flight on the route Prague-Hamburg through a popular Polish intermediary platform. He received information that the booking was

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Photos not from the cover

The Lithuanian consumer ordered a photobook from a Polish online store. According to the customer its quality was very low, thin pages, poor color, blurriness

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Unlucky cyclist

A Polish consumer bought online  from the German trader a bike for 3730 euro. After a half a year the consumer field a complaint to

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The currency trap

The Polish consumer has booked the apartment in the Caribbean through an Irish portal that gathers short-term accommodation offers. At the booking stage the price

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(Not)beauty treatment

A tourist from Norway during her stay in Poland, decided on keratin hair treatment in one of Warsaw’s renowned hairdressing salons.

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