Pasażerowie poszkodowani ze względu na upadłość węgierskiej linii lotniczej Malev mogą liczyć na wsparcie Sieci Europejskich Centrów Konsumenckich (ECC-Net) w dochodzeniu swoich praw. Jak i do kogo zgłosić roszczenia? Poniżej przedstawiamy instrukcję postępowania krok po kroku.

European Consumer Centre in Poland prepared a set of practical tips for football fans coming for the tournament matches in Poland and Ukraine. Fans can also download a free of charge mobile application with useful information and advices.

Spółka ebookers.com zajmuje się sprzedażą przewozów lotniczych poprzez internetowy portal podróżniczy. Jednak do jej oferty domyślnie dołączane są płatności za ubezpieczenie od kosztów rezygnacji, co niekoniecznie jest zgodne z prawem. Dlatego Federalny Związek Central i Związków Konsumenckich (BVV) złożył wniosek przeciwko ebookers.com do Wyższego Sądu Krajowego w Kolonii, który to skierował zapytanie w sprawie do Trybunału Sprawiedliwości Unii Europejskiej.

The report “Ski Resorts in Europe 2012/2013” is the result of the second pan-european survey on ski resorts conducted by the ECC-Net and focuses on the price range and infrastructure of ski, cross-country and indoor resorts all over Europe. Altogether almost 400 winter sport resorts replied.

The results of the 2012 Annual Report of the European Consumer Centres (ECCs) shows that each year more and more consumers benefit from the information and assistance services provided by the ECCs.

In 2012 the ECCs across the European Union handled more than 72,000 enquiries and complaints from consumers about purchasing across borders in an EU country, Norway or Iceland. From the 32,000 actual complaint cases, around 60% concerned e-commerce, which demonstrates the increasing tendency to shop online. About one third related to the transport sector, and 22% of them to air transport.

During the summer holidays Polish consumer rented a car from a Spanish trader. After seven days he returned it.

Polish consumer had bought for her child Spongebob costume. French online shop guaranteed performance of the contract within three days from the date of purchase. Despite fast, timely payment and repeated requests, the consumer did not received the consignment on time.

Client of German travel agency has received a special voucher which gave him a discount at prospective purchasers of trips. The consumer decided to check the veracity of the offer. He chose a random destination on the agency’s website and entered in the online form number of voucher. It turned out that the price in fact was lower by 15%. The next day the consumer received an email that confirmed purchasing of trip, although he has not fulfilled any fields necessary to conclude an agreement.

On March 24th in Krakow was held a meeting „Consumers rights online” with European Commissioner for consumer policy Neven Mimica organized by MEP Roza Thun with the European Consumer Centre in Poland, the Chamber of Digital Economy and Trusted Shops. The meeting was an excellent opportunity to learn about current activities and plans of the European Commission regarding consumer rights on the Internet.

A consumer purchased branded shoes form German online store. In a surprisingly short time shoes, despite that they were used sporadically and in a manner consistent with the agreement, got unsticked. The consumer has contacted the trader twice, but was offered only lowering the price of shoos by 20 PLN, which was a small percentage of the price of shoes.

Did you ever pay for an extended warranty when purchasing a product on the high street or online? ECC-Net runs survey regarding extended warranty.

Europejskie Centrum Konsumenckie zaprasza na wykład prowadzony przez ECK w Europe Direct Warszawa pt.: Nowe przepisy prawa konsumenckiego – lepsza pozycja konsumenta na rynku? Spotkanie odbędzie się 20 listopada (czwartek) o godz. 16.00.