List of example cases

ECC-Net and CPC-Net cooperation

Polish consumer has ordered from British trader the carriage of personal belongings from Poland to Great Britain. The service cost 300 euro. However it turned out that the trader has charged the consumer…

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“Storm of customers”

A Polish seller was trying to expend his business so created Czech version of his online store. A Czech consumer purchased from him few dresses. Unfortunately they did not meet her expedition.

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Dietary supplements

A Finnish consumer bought supplements from a Polish seller. The product was covered by a quality guarantee, which meant that, in the absence of effects, the consumer could return the goods and receive a full reimbursement.

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Free book for 45 euros

One day a consumer while sitting at home heard the doorbell. She opened the door, in front of her was a courier who handed her a package with a book about dieting. Although she was surprised…

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Snowboard on the snowmobile

A Polish consumer was spending winter holidays in the Czech ski resort. Due to damage of ski lift, the entrepreneur had provided its customers with alternative transport – snowmobile.

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