Examples of cases

ECC-Net and CPC-Net cooperation

Polish consumer has ordered from British trader the carriage of personal belongings from Poland to Great Britain. The service cost 300 euro. However it turned out that the trader has  charged the consumer of 265 euro extra as a punishment for the carriage of alcohol. ECC Poland jointly with ECC UK stated that such a record in contract is an illegal clause.

Unfortunately, the company maintained its position and did not intend to waive the charged fee. The ECC Poland therefore reported the unfair market practice to the CPC-Net (Consumer Protection Cooperation Network – in Poland UOKiK). After a few months ECC Poland was informed by UOKiK that the UK consumer protection authority (Competition and Markets Authority) had forced the company to remove the clause from their terms of service.

· 12 May 2017 · 09:16