The European Commission announced a package of measures to ensure that air passengers have new and better rights to information, care and re-routing when they are stranded at the airport. At the same time there will be better complaint procedures and enforcement measures so passengers can actually obtain the rights to which they are entitled.
The main problem for passengers currently is that, while they have very strong passenger rights defined under EU law, they can have difficulty claiming them and feel frustrated when air carriers do not appear to apply them. This applies to their rights defined under Regulation 261/2004, but also to their rights with regard to lost, damaged or delayed baggage as defined in the Montreal Convention and in Regulation 2027/972.