Two versions of the regulation – one air carrier
An Italian consumer bought tickets from Polish Airlines in the Flex tariff. According to the information included in the regulations in the Italian website of the carrier, the tariff enabled a full refund in case of resignation. The consumer planned to fly from Warsaw to Mediolan and back. Because of personal reasons she had to cancel the return flight. The carrier gave her money back, but it was only a small percentage of value of the ticket.