Unfortunately, they were also defective, so he didn’t accept them. The consumer wanted a new sofa. The seller stated that it was not possible, because he had no longer such a furniture in the stock, therefore offered 5% discount. In these circumstances the consumer claimed that the only possible solution is termination of the contract. After that, the trader didn’t respond to phone calls and e-mails. The consumer turned for help to the ECC-Net. After the intervention of ECC Poland, the seller agreed to terminate the contract, picked up the defective couch form the consumer and returned his money.