Europe’s popular airline loyalty programme blocked Polish customers from exchanging their miles for products available in its e-shop. Passengers complained to the German company and
Mr Marek was travelling from Portugal to Germany. At the airport, it turned out that his luggage had not arrived. The consumer reported the missing
A British consumer living in Poland bought a laptop from a manufacturer-authorised retailer based in the Netherlands. From the beginning, the laptop was problematic –
Mr Michal with his family booked 4 nights’ stay in Mexico through a Netherlands intermediary portal. After two nights, while the consumers were away from
Ms Zofia rented a car on vakation in Norway. During the trip she received a parking ticket of NOK 600 (about PLN 300), which she
Before buying a car, Mr Jan decided to have it checked. For that purpose, he bought a car expertise service on the Internet and paid
Ms Agata bought ski boots in a German online shop. After one season of use, she noticed that the metal part in the boot that
A consumer living in Belgium booked a flight from Brussels to Belgrade via website of a Polish air carrier. After making the reservation, he was
Mr Dariusz says he is making regular payments (12 euro per month) into his account operated by a well-known portal from Luxmburg offering online payment
Mr Bogdan used the services of a British intermediary to pay a parking fee of 15 euro at Wrocław airport. However, the consumer did not
