List of example cases

Examples of cases

Set of luggage problems

Mr Marek was travelling from Portugal to Germany. At the airport, it turned out that his luggage had not arrived. The consumer reported the missing

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Hotel in Mexico

Mr Michal with his family booked 4 nights’ stay in Mexico through a Netherlands intermediary portal. After two nights, while the consumers were away from

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Car-check

Before buying a car, Mr Jan decided to have it checked. For that purpose, he bought a car expertise service on the Internet and paid

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Unsafe ski boots

Ms Agata bought ski boots in a German online shop. After one season of use, she noticed that the metal part in the boot that

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Missing payments

Mr Dariusz says he is making regular payments (12 euro per month) into his account operated by a well-known portal from Luxmburg offering online payment

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