A British consumer living in Poland bought a laptop from a manufacturer-authorised retailer based in the Netherlands. From the beginning, the laptop was problematic –

Mr Michal with his family booked 4 nights’ stay in Mexico through a Netherlands intermediary portal. After two nights, while the consumers were away from

Ms Zofia rented a car on vakation in Norway. During the trip she received a parking ticket of NOK 600 (about PLN 300), which she

Before buying a car, Mr Jan decided to have it checked. For that purpose, he bought a car expertise service on the Internet and paid

Ms Agata bought ski boots in a German online shop. After one season of use, she noticed that the metal part in the boot that

A consumer living in Belgium booked a flight from Brussels to Belgrade via website of a Polish air carrier. After making the reservation, he was

Mr Dariusz says he is making regular payments (12 euro per month) into his account operated by a well-known portal from Luxmburg offering online payment

Mr Bogdan used the services of a British intermediary to pay a parking fee of 15 euro at Wrocław airport. However, the consumer did not

A German online game platform operates an auction system, which allows users to bid for virtual characters. During one of these bids, Mr Wojtek accidentally

Our consumer – Kamila received information about the change of the flight date from the German airline. She was informed of three options: to cancel