List of example cases

Examples of cases

Offer valid until 2nd June!

Mr Marcin used a Netherlands-based booking platform to book his accommodation. He was attracted by an offer to receive a voucher for his next reservations.

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Examples of cases

Subscription for love

Mr Rafal set up an account on an Irish dating app. He only wanted to use the 3-day trial period. In his complaint, he pointed

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Examples of cases

No cars for rent

A Polish consumer rented a car in Croatia through a Latvian website. He paid 200 euro for it. However, at the airport from which he

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Examples of cases

Finnish-Polish engine exchange

A consumer from Finland bought a refurbished car engine from a Polish vendor. After installation, it appeared that the motor had defects. Repair costs were estimated

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Examples of cases

Gift card with payment error

A game lover from Poland, was unable to buy a console with his gift card (480 euro ). Each payment on the Irish shop’s website ended with an error. Mr.

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Examples of cases

Shipping – free or not?

A consumer bought a piano from a German online shop for PLN 8,000. Acording to info on vendor’s website the shipping to Poland (also: spedition)

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Examples of cases

More access for miles

Europe’s popular airline loyalty programme blocked Polish customers from exchanging their miles for products available in its e-shop. Passengers complained to the German company and

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