List of example cases

Two tickets, one flight

The Czech consumer tried to book a flight on the route Prague-Hamburg through a popular Polish intermediary platform. He received information that the booking was

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Photos not from the cover

The Lithuanian consumer ordered a photobook from a Polish online store. According to the customer its quality was very low, thin pages, poor color, blurriness

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Unlucky cyclist

A Polish consumer bought online  from the German trader a bike for 3730 euro. After a half a year the consumer field a complaint to

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The currency trap

The Polish consumer has booked the apartment in the Caribbean through an Irish portal that gathers short-term accommodation offers. At the booking stage the price

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(Not)beauty treatment

A tourist from Norway during her stay in Poland, decided on keratin hair treatment in one of Warsaw’s renowned hairdressing salons.

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Reimbursement for infectious disease

The Polish consumer has bought a flight from Cracow to Bristol with Irish airlines. A few days before leaving, she became ill with an infectious disease which prevented her from using the ticket.

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Errors on the tracks

A polish consumer bought via internet two-way train tickets from Ostrava to Prague from the private Czech railway company. The trader offered a comfortable journey with many amenities.

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Lithuanian shop in Polish

The Polish consumer after the purchase of fabrics in the online store after some days decided to return them. The owner of the store, however, did not agree to withdraw from the contract…

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