List of example cases

The currency trap

The Polish consumer has booked the apartment in the Caribbean through an Irish portal that gathers short-term accommodation offers. At the booking stage the price

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(Not)beauty treatment

A tourist from Norway during her stay in Poland, decided on keratin hair treatment in one of Warsaw’s renowned hairdressing salons.

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Reimbursement for infectious disease

The Polish consumer has bought a flight from Cracow to Bristol with Irish airlines. A few days before leaving, she became ill with an infectious disease which prevented her from using the ticket.

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Errors on the tracks

A polish consumer bought via internet two-way train tickets from Ostrava to Prague from the private Czech railway company. The trader offered a comfortable journey with many amenities.

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Lithuanian shop in Polish

The Polish consumer after the purchase of fabrics in the online store after some days decided to return them. The owner of the store, however, did not agree to withdraw from the contract…

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Rent a car with a collision

A Polish consumer spent her holidays in Spain. Before leaving Poland she had rented a car through the website of the British broker. The consumer also decided to purchase additional “full protection” insurance.

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Compansation for spamming

Polish consumer notoriously was receiving SPAM messages from the popular in Poland, Swedish clothing store. Despite many contacts with the trader, the e-mails have not stopped coming.

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Help! I was robbed

Polish consumer was spending holidays in a Spanish hotel in Tenerife. During her absence somebody broke into her locked room and stole a laptop of 3000 PLN (714 EUR) and a camera of 1500 PLN (360 EUR).

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ECC-Net and CPC-Net cooperation

Polish consumer has ordered from British trader the carriage of personal belongings from Poland to Great Britain. The service cost 300 euro. However it turned out that the trader has charged the consumer…

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