Thanks to the joint action of the EU Member States and the European Commission, 116 websites selling digital games, books, videos and music have been brought in line with the EU consumer legislation.
„Razem tworzymy lepszy Internet” – pod tym hasłem organizowany jest tegoroczny Dzień Bezpiecznego Internetu, który odbędzie się 11 lutego w Multikinie w centrum handlowym Złote Tarasy. Partnerem DBI jest Europejskie Centrum Konsumenckie w Polsce.
On 18 March 2014, the Prime Minister Donald Tusk appointed for the position of the President of the Office of Competition and Consumer Protection Adam Jasser, who has so far served as Secretary of State in the Chancellery of the Prime Minister and Vice-President of team programming work of government. Adam Jasser replaces the dismissed, in early February, Małgorzata Krasnodębska-Tomkiel, who held the office since 4 June 2008.
The academic choral team, group of 12 students traveled from Barcelona through Berlin to Warsaw. At the Tegel airport in Berlin, their flight to Poland was canceled. Having spent the night in a hotel at the expense of the carrier, the group flew the next morning.
The coordinated enforcement action in the EU on in-app purchases in online and mobile games has made real progress in delivering tangible results. Industry has made a number of engagements which seek to address consumer concerns. The action will increase consumer confidence in the fast-growing „app” sector.
A Polish consumer purchased clothes worth over 600 euros in UK online store. Since the seller made mistake while typing her address, the package was delivered to the wrong place. Consequently, the consumer was left without money and without the ordered goods.
Nearly a quarter of respondents did not receive information they were legally entitled to receive – according to study published by European Commission on March 2 2015. Customer should be informed about car’s accident history his rights to a legal guarantee and information on CO2 emissions.
2015 marks the 10 years anniversary of the network of European Consumer Centres established in all 28 Member States of the EU, Norway and Iceland and co-funded by the EU consumer Programme. Over the last 10 years, ECCs received more than 650,000 requests for information about their EU consumer rights – up 30 % between 2012 and 2014, and assisted about 300,000 consumers to deal with specific complaints relating to a cross border purchase– up 16 % in the same period. More than two thirds of these complaints could be resolved in an amicable manner between consumers and traders. Here you can find the „The ECC-Net Anniversary Report 2005-2015”.
W dniu 18 września br. fińskie związki zawodowe ogłosiły strajk sektora transportowego. Protest może spowodować opóźnienia, odwołania bądź zmiany rozkładów lotów. Jak potwierdza narodowy przewoźnik Finlandii strajk rozpocznie się o godz. 11:00 i potrwa do godz. 13:00. Protest może wpłynąć na opóźnienia lotów Finair w ciągu kolejnych kilku dni. W związku ze strajkiem pasżerowie mogą natrafić również na utrudnienia w korzystaniu z komunikacji publicznej. ECK Polska zaleca podróżnym sprawdzenie statusu lotu u konkretnych przewoźników lotniczych, biur podróży bądź na stronie Finnavia (firmy odpowiedzialnej za utrzymanie fińskich lotnisk).
A consumer from Romania purchased in the Polish online store hair straightener as a gift for his girlfriend. After a few days he received the product, but it was incomplete – it did not include a charger. In addition, the seller did not send manual of the device. The client decided to withdraw from the contract within 14 days and sent it back to Poland.
Konsument z Czech zakupił w polskim sklepie skórzaną sofę o wartości powyżej 1500 euro. Po kilku dniach ujawniły się wady mebla, które mogły powstać w transporcie, np. połamane siedzisko. Konsument skontaktował się ze sprzedawcą, a ten zaproponował wymianę wadliwych części. Przy kolejnej dostawie konsument był ostrożniejszy i w obecności kuriera sprawdził dostarczone elementy.
