However the carrier refused to cover consumer’s losses. He demanded to submit receipts and invoices. The consumer could not provide them, however, he has drawn up a detailed list of things with their market value. The European Consumer Centres Network has prepared and forwarded the case to the German institute for amicable settlement of disputes (SOP – Schlichtungsstelle für den öffentlichen Personenverkehr). As a result of the proceedings, both parties agreed on the amount of compensation – 600 euros.
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