The carrier informed him the it can be paid him back only half of the amount that consumer spent on the clothes. Polish airline relied on its established internal rules, according to which trader covers the cost of purchasing the necessities of 100% of the cost of toiletries and 50% of the cost of clothing because the clothes can be reused.
ECC Poland contacted the carrier on behalf of the consumer. Center indicated that, in accordance with the Montreal Convention airline is responsible for the delay or loss of baggage, the reduction of liability is possible only if the passenger contributed to the damage or the reason for its inception was the negligence of the passenger.
Therefore after the intervention of ECC Poland Czech citizen received a full refund of the disputed amount .
