If the passengers want to have a chance to collect their money, they should use the way of complaint procedure and then lodge a motion to the Commission of Passengers’ Rights Protection at Civil Aviation Office to obtain a decision (it is regulated by an ordinance 261/2004/WE).
The use of possibilities given by the claim procedures is a necessary condition which may allow to meet the demands, if funds to cover claims appear.
Useful numbers and addresses:
OLT Express Call Centre:
Phone number: 48 (58) 735 5555
E-mail addresses: rezerwacja@oltexpress.com, reklamacje@oltexpress.com
Komisja Ochrony Praw Pasażerów (Commission of Passengers’ Rights Protection)
Urząd Lotnictwa Cywilnego (Civil Aviation Office)
ul. M. Flisa 2 02-247 Warszawa
Phone number: 48 (22) 520 74 84
