Therefore, the consumer had to bear the cost of purchasing first necessity things (T-shirts, socks, flip-flops, etc.). He kept receipts and turned to the carrier immediately after returning to Poland. The airline did not respond, however, to his letters, and therefore referred the case to the European Consumer Centre in Poland. As a result of intervention of the ECC, the carrier returned to the consumer 1800 PLN. That amount represented compensation for damaged luggage and reimbursement of expenses of necessary personal items that he had bought.
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