Double booking due to website error
A consumer living in Belgium booked a flight from Brussels to Belgrade via website of a Polish air carrier. After making the reservation,...
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Examples of cases -
News New ECC-Net website
From 16 December 2021, European consumers can find all the answers to their questions about consumer rights and entitlements on the...
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Examples of cases Missing payments
Mr Dariusz says he is making regular payments (12 euro per month) into his account operated by a well-known portal from Luxmburg...
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News E-commerce during the pandemic – online debate
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Examples of cases Refund for closed parking
Mr Bogdan used the services of a British intermediary to pay a parking fee of 15 euro at Wrocław airport. However, the consumer...
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News Timely reimbursement after flight cancellations [EC press release]
Following dialogues with the Commission and national consumer protection authorities, 16 major airlines have committed to better information and timely...
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News Common charger for electronic devices? [EC press release]
On 23th of September 2021 the Commission takes an important step against e-waste and consumer inconvenience, caused by the prevalence of...
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Examples of cases Bidding of a virtual game character
A German online game platform operates an auction system, which allows users to bid for virtual characters. During one of...
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Examples of cases Unreadable e-mail
Our consumer – Kamila received information about the change of the flight date from the German airline. She...
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News Coronavirus: EC proposes update to coordinated travel measures
The European Commission has proposed an update to the Council Recommendation on the coordination of free movement restrictions in the EU,...
