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Under the new regulations, consumers also will be given additional rights related to the use of telecommunications services such as:
- the right to plain language contracts with more comparable information,
- greater rights to switch provider or contract,
- the right to a 12-month contract if you do not wish a longer contract,
- the possibility for the consumer to verify the internet speed,
- the right to walk away from your contract if promised internet speeds are not delivered,
- the right to have emails forwarded to a new email address after switching internet provider,
- companies will not be able to charge more for a fixed intra-EU call than they do for a long-distance domestic call.
Vice President Neelie Kroes, the Digital Agenda Commissioner responsible for the package, said: The legislation proposed today is great news for the future of mobile and internet in Europe. The European Commission says no to roaming premiums, yes to net neutrality, yes to investment, yes to new jobs. Fixing the telecoms sector is no longer about this one sector but about supporting the sustainable development of all sectors.
The purpose of new regulations is to provide consumers with full access to the Internet and mobile services on fair terms. EU legislation should comply with the requirements of the digital era and meet the expectations of citizens. Amendments proposed by the European Commissionis are the answer to the real needs of consumers, which also interact with the development of the single market. – commented Piotr Stańczak, Director of the European Consumer Centre in Poland
More information: European Commission Press Release
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