According to the EC there is a need for new solutions that will help consumers to make online purchases with equal ease and confidence across the European Union. The first step is to implement – Online Dispute Resolution (ODR) mechanism.
Neven Mimica, European Commissioner for Consumer Policy welcomed the Scoreboard and said „There has been progress notably in the spread of e-commerce but improvements are needed in other areas. The Scoreboard shows us where we should focus our efforts. It is our window on the market. Its outcome will be reflected in my future actions such as setting up the online-dispute resolution platform or better enforcing rules against unfair commercial practices.”
The 2013 Consumer Conditions Scoreboard:
http://ec.europa.eu/consumers/consumer_research/editions/cms9_en.htm
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