A Eurobarometer survey was conducted to examine EU rail passengers’ satisfaction with domestic rail services, including trains themselves, railway stations and the rail network in their country. The Eurobarometer identified, on the one hand, good points for rail passengers who, in general, feel safe and secure when travelling by rail or find it easy to purchase their tickets; and on the other hand shortcomings such as lack of information regarding passenger rights or delays.
The highest satisfaction levels for were measured in Spain (89%), Ireland (89%), Portugal (91%), Latvia (93%) and Lithuania (96%). On the contrary, in some countries such as Romania (43%), France (45%), Sweden (45%), Germany (46%) and Poland (52%), rail passengers indicated to be very or rather dissatisfied with the punctuality and reliability of rail services in their countries.
The Commission is currently in the process of assessing the need for further measures to remove barriers that are holding back multi-modal travel planning and ticketing.
Further information: http://ec.europa.eu/public_opinion/whatsnew2011_en.htm
Information from: http://europa.eu/press_room/index_en.htm
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