CATEGORIES OF CONSUMER PROBLEMS
Consumers from other EU states can contact the ECC Poland if they have any questions /complaints relating to Polish:
- stationary & Internet shops,
- travel agencies,
- hotels,
- air, railway & bus carriers,
- car rentals.
CASE STUDY:
Wrong children
A Cyprus consument was with his family on holidays in Poland. The consumer bought for his two children a trip from Krakow to Auschwitz. Trip was planned for the last days of their stay. The children were waiting for a cruise bus at the previously agreed place, but the bus did not arrive. The consumer demanded compensation. The trader did not want to pay it in full. Thanks to the intervention of ECC Poland, the parties reached an agreement. At this unlucky day, driver accidentally took on the bus different people, thinking that they were children of the consumer…
CONTACT:
Phone duties:
Monday – Friday from 10:00 AM to 2:00 PM.
Phone number: 22 55 60 118.
E-mail: info@konsument.gov.pl
ECC-NET TRAVEL APP:
ECC-Net Travel application has been designed to be a perfect companion for travels around the European Union. Consumers are able to use it for gaining information about their rights in specific situations and expressions typical for each country – the app provides direct translation in 25 languages, is free of charge and works in offline mode; available in: Google Playstore (Android), Apple app store (iOS), Windows Apps+GamesStore (system Windows Phone)
ECC-NET FLYER (DOWNLOAD):
Skip to content
