The art of sleeping!

The Polish consumer was preparing for her mother’s visit so she bought a couch via the Internet in a Romanian shop.

During first night her mother fell off the couch. It turned out that the furniture tilts sideways, if one lies on its edge. Along with the complaint, the consumer sent to the trader a video on which her husband moves around on a wobbled couch.

The company replied that it was the mother who misused the couch, because she should sleep in the middle of it and in a fixed position. The furniture therefore has no defects.

Then the consumer turned for free help of ECC Poland and ECC Romania. Thanks to ECC-Net she received a refund and a 450 PLN voucher.

Privacy Overview
Europejskie Centrum Konsumenckie

This website uses cookies so that we can provide you with the best user experience possible. Cookie information is stored in your browser and performs functions such as recognising you when you return to our website and helping our team to understand which sections of the website you find most interesting and useful.

Strictly Necessary Cookies

Strictly Necessary Cookie should be enabled at all times so that we can save your preferences for cookie settings.

If you disable this cookie, we will not be able to save your preferences. This means that every time you visit this website you will need to enable or disable cookies again.