The ski pants
A Polish winter sports enthusiast bought ski pants in a Czech shop. Almost after 2 years (about several days of use)...
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News New Deal for Consumers: new rules to boost consumer protection enter into force
On January 7th the Commission welcomed the entry into force of new EU rules for consumer protection, as...
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Examples of cases Too late to return?
A small mistake in addressing the parcel caused a headache to a German customer of a Polish online store. The case looked quite...
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Examples of cases Confusion of cars
Lithuanian consumer booked a car online in Gdansk. When he wanted to pick it up, it turned out that the...
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Examples of cases Unexpected change of date
Passenger booked the flight from Warsaw to Milan for 6 people by through the website of Irish airlines. The flight was...
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News Airbnb cooperates with European Commission
The European Commission announced today that, as a result of negotiations with Airbnb, the platform has improved and fully...
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Examples of cases The airline didn’t “score points”
The Irish airline during booking process suggested to the consumer to book an accommodation. Then the consumer would receive a refund...
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Examples of cases Subscription for CV
The Polish consumer wanted to pimp her standard CV, so she used a paid online creator. She paid 9,99 PLN (≈2,50 EUR)...
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Examples of cases The art of sleeping!
The Polish consumer was preparing for her mother’s visit so she bought a couch via the Internet in a Romanian...
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News EU completes preparations for possible “no-deal” scenario on 12 April
As it is increasingly likely that the United Kingdom will leave the European Union without a deal on 12 April,...
