Comission notice – passenger rights in the context of an epidemic
Given the unprecedented situation Europe has been experiencing due to the Covid-19 outbreak, the European Commission considered it helpful to clarify...
Archives:
News Examples of cases Driver error
A consumer from Gdansk used Estonian passenger transport application operating in Poland. The application indicated that the trip would...
Examples of cases Porsche complaint
A Polish consumer bought a used Porsche car in a German showroom for EUR 93,000. After arriving back home, he went...
Examples of cases The ski pants
A Polish winter sports enthusiast bought ski pants in a Czech shop. Almost after 2 years (about several days of use)...
News New Deal for Consumers: new rules to boost consumer protection enter into force
On January 7th the Commission welcomed the entry into force of new EU rules for consumer protection, as...
Examples of cases Too late to return?
A small mistake in addressing the parcel caused a headache to a German customer of a Polish online store. The case looked quite...
Examples of cases Confusion of cars
Lithuanian consumer booked a car online in Gdansk. When he wanted to pick it up, it turned out that the...
Examples of cases Unexpected change of date
Passenger booked the flight from Warsaw to Milan for 6 people by through the website of Irish airlines. The flight was...
News Airbnb cooperates with European Commission
The European Commission announced today that, as a result of negotiations with Airbnb, the platform has improved and fully...
Examples of cases The airline didn’t “score points”
The Irish airline during booking process suggested to the consumer to book an accommodation. Then the consumer would receive a refund...
