A consumer from Finland bought a refurbished car engine from a Polish vendor. After installation, it appeared that the motor had defects. Repair costs were estimated at €700-1200.

The consumer contacted the seller. In his complaint, he demanded that the seller replace the engine with a working one or cover the repair costs. However, no one responded to his complaint.

The consumer could not afford to take the car out of service for too long, so he paid for the repair himself. Then he turned to ECC Finland for help. Thanks to the cooperation between ECC Poland and ECC Finland, the consumer was fully reimbursed for the repair costs. The amount also covered the cost of a deposit paid by the consumer for another engine. The total refund was € 2,150.