The European Consumer Centre Finland finished in the top 3 of the national Clear Communicator of the Year Awards. ECC Finland entered its electronic contact and complaints form, which allows consumers to register complaints against traders and ask questions about their consumer rights.

Similar forms are used by ECCs in the Netherlands, France, Germany, Ireland and Luxembourg.

According to the Institute for the Languages of Finland, the three finalists shared common strengths:

  • They work together to strengthen the promotion of good administrative language.
  • They obtain and utilise feedback and measure impact.
  • They have created permanent systems and structures to streamline texts and workflows.
  • The development does not focus on individual texts or model texts. An effort has been made to make it easier to use all services

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