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Information obligations

Traders must inform customers, in a clear and comprehensible way, inter alia about the following (unless these are known from the context):

  • the main features of the obligation,
  • trader identification data,
  • the total price or remuneration along with taxes and fees for delivery, postal services and any other costs,
  • the manner and date of provision,
  • the complaint handling procedure,
  • trader’s liability for the quality of the obligation provided for in the law,
  • the term of the contract or if the contract is concluded for an indefinite period of time or is to be automatically extended, the manner and reasons for termination of the contract.

NOTE: The foregoing obligations do not apply to minor everyday life contracts executed immediately after their conclusion.

Withdrawal from the contract

In the case of a purchase in the business premises, there are no regulations on the consumer’s right to withdraw from the contract. This means that there is no legal obligation of a trader to accept returned goods without any reason. If the seller offers this possibility, it is only good will and takes place on the terms set out by the seller.

Complaint
warranty and guarantee

Time limits
and legal basis

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