Time limits and legal basis

Time limits

  • 14 days to withdraw from the contract starting from the day of contract conclusion in the case of service contracts, and from the day on which the consumer received the goods in the case of sales contracts
  • 14 day to return the goods to the trader in the case of withdrawal from the contract
  • 30 days for delivery of goods to the consumer, unless the parties agreed otherwise
  • 2 years of the seller’s liability for the lack of goods with the contract
  • 14 days for the trader’s reply to the received consumer complaint – if the Polish law applies
  • 14 days for performing the guarantor’s obligations, unless the guarantee card provides otherwise, if the Polish law applies

The above time limits are effective only within the European Union. In the case of online shopping from a trader registered outside the EU, consumer rights may be different.

Legal basis

  • Directive 2011/83/EU of the European Parliament and of the Council of 25 October 2011 on consumer rights
  • Directive 1999/44/EC of the European Parliament and of the Council of 25 May 1999 on certain aspects of the sale of consumer goods and associated guarantees

The Directives are reflected in the domestic legislation:

  • Act of 23 April 1964 – Civil Code
  • Act of 30 May 2014 on Consumer Rights
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