Off-premises shopping – consumer rights

Buying products at your doorstep, during a presentation at a hotel, or on a sales excursion comes with specific rights across the EU.

What is an Off-Premises Contract?

An off-premises contract is agreed:

• Outside regular business premises in the physical presence of both parties (e.g., at your home or during a sales event at a hotel).

• In a shop or online immediately after you were personally approached outside (e.g., invited from the street into a store).

• During a promotional excursion organised by the trader.

• Exemption: Under Polish law, off-premises consumer protection rules do not apply to minor purchases valued under PLN 50.

Right of Withdrawal: 14 vs. 30 Days

You have the right to cancel an off-premises contract without giving any reason.

• Standard EU Timeframe (14 Days): In most EU countries (and for pre-arranged home visits), you have 14 days to withdraw from the contract.

• Extended Polish Timeframe (30 Days): Under Polish law, if the contract was signed during an uninvited home visit or an organised sales excursion, the withdrawal period is 30 days.

• Extension for Omission: If the trader fails to inform you about the right of withdrawal, the deadline is extended by up to 12 months.

Information & Payment Restrictions

• Mandatory Written Contract: The trader must provide a written copy of the signed agreement or confirmation on another durable medium (e.g., email) at the time of purchase.

• Ban on Early Payments in Poland: Traders selling goods in Poland during promotional excursions, uninvited home visits, or hotel presentations are legally prohibited from accepting any payment before the withdrawal period expires.

Exceptions to Withdrawal Rights

The right of withdrawal does not apply to:

• Customised or made-to-measure products (e.g., tailored suits, engraved items).

• Perishable items or unsealed hygiene/health goods.

• Fixed-date service bookings (e.g., event tickets, hotel bookings, car rentals).

• Contracts for passenger transport, package travel, or timeshares (governed by separate rules).