Mr Michal spent almost PLN 9 000 (approximately € 2 000) on tickets to the USA for two people. Due to the pandemic, the flight was cancelled. The consumer therefore turned to a Swedish intermediary for a refund. The intermediary only agreed to a voucher. Mr Michal then sent a complaint, requesting a refund. His complaint was rejected – so he turned to ECC Poland for help.
Thanks to the help of ECC Poland and ECC Sweden, the company agreed to refund the money. Despite the settlement, the consumer got a refund for one booking. The second transfer of money was stuck in the system. At Michal’s request, ECC Sweden contacted the seller again. As a result, the rest of the amount was also successfully transferred to his account.
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