- Ticket refund or other transport to final destination, if the journey is to be cancelled or delayed by 90 minutes or more
- Right to compensation of 25% or 50% of the ticket price depending on the length of the delay and the journey distance
- Right to information
- Right to care (meals and refreshments in relation to waiting time, if the journey was cancelled or delayed by 90 minutes or more)
- Right to accommodation (up to 3 nights), if you have to stay overnight or longer than you plan, if it is physically possible
The above rights are guaranteed to the passengers by the Regulation (EC) No 1177/2010 of the European Parliament and of the Council.
1. You must complain to the carrier operating a given journey or the terminal operator within 2 months from the date of the event.
2. If the carrier refuses to pay compensation or fails to reply to your complaints, you have the right to make a complaint to the Maritime Office or the Office of Inland Navigation.
3. If your complaint is rejected or you do not receive a reply, you may make a complaint to the European Consumer Centre, if the carrier is registered in other European Union Member State, Norway and Iceland.
- The Regulation does not apply to ships:
- certified to carry up to 12 passengers
- which have a crew composed of not more than three persons or where the distance of the service is less than 500 metres
- on excursion and sightseeing tours or propelled by mechanical means
- You do not have the right to care, accommodation and compensation, if you were informed of a delay before you bought your ticket or if you have an open ticket