Black Friday and Cyber Monday are specific days on which real bargains may be found in-store and online, both in Poland and abroad. Remember that you have the right to file a complaint regarding any product purchased on sale. To find out more, see some tips by UOKiK and the European Consumer Center.

Bargain hunters are about to enjoy a real treat soon. Black Friday and Cyber Monday are specific days on which goods offered by regular and online stores go on sale. The tradition may be traced back to the United States, but is becoming ever more popular in Poland as well. Black Friday is celebrated immediately after Thanksgiving Day – this year it falls on November 23rd. In theory, sales are organized by regular stores, but practice shows that online shops join in as well. Cyber Monday, in turn, is a feat for online stores only. This year, it will be celebrated on November 26th.

It does not matter whether you are buying goods at a promotional or regular price, from a Polish supplier or abroad – regulations protecting consumers are uniform throughout the entire European Union.

When buying in-store

When buying online

What should you verify before clicking “ORDER AND PAY”?

[…] seller from Asia.

[…] shipment in 24 hrs.

Acting in the capacity of the importer, the customer is required to bear any customs and fiscal fees due.

The Service Provider purchases the Goods, on behalf the Customer, from a Contractor.

The Goods need to be sent to the supplier […].

[…] our warehouse is located in Singapore.

The store is a trade platform matching the buyer and the supplier.

[…] due to reasons beyond the seller’s control, the period referred to above may be extended even

up to 40 business days.

Assistance and advice

You may take advantage of assistance offered to consumers free of charge: contact us by telephone or e-mail: hotline 801 440 220, 22 290 89 16, e-mail Support is also offered by Consumer Ombudsmen and the Trade Inspection Authority. When buying from entrepreneurs based in another EU Member State, see advice from ECC Poland.

Consumer support:

Phone: +48 801 440 220 or +48 22 290 89 16 – consumer helpline
Branches of the Consumer Federation
Consumer ombudsmen – in your town or district

European Consumer Center:

Pl. Powstańców Warszawy 1, 00-950 Warszawa
Tel. 22 55 60 118, fax. 22 5560359

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