Sold out!

ECK help

Mr. Jacek bought 4 rattan chairs from a Spanish online store, for which he paid 524 euros. A week later, the consumer was informed that his selected chairs are unavailable. The seller offered to send other chairs instead, but Mr. Jacek asked to cancel the purchase. According to the store’s terms and conditions, the refund was to be made within 30 days.

The consumer did not receive his money back. The consumer contacted ECC Poland. Polish centre shared the case with the ECC Spain. Thanks to the cooperation of ECC Net centers, Mr. Jacek received a refund of 524 euros for the unrealized purchase.

Privacy Overview
Europejskie Centrum Konsumenckie

This website uses cookies so that we can provide you with the best user experience possible. Cookie information is stored in your browser and performs functions such as recognising you when you return to our website and helping our team to understand which sections of the website you find most interesting and useful.

Strictly Necessary Cookies

Strictly Necessary Cookie should be enabled at all times so that we can save your preferences for cookie settings.

If you disable this cookie, we will not be able to save your preferences. This means that every time you visit this website you will need to enable or disable cookies again.