A Polish couple, while on vacation in Italy, rented an electric car. They picked up the car from the airport parking lot, and it was fully charged to 100%. On the day of the car return, they fully charged the car at the charging station closest to the rental office. However, the charging station was several kilometres away from the return point. Ultimately, they returned the car with the battery charged to 94%. The person accepting the return had no objections.
After their vacation, the couple received an invoice with an additional 35 euros charged as a “refuelling service.” The consumers contacted the European Consumer Centre (ECC) in Poland for assistance. ECC Italy reached out to the rental company. After providing additional information to the business — including proof that the selected charging station was the closest possible option — the request for the additional charge was cancelled.
