How to write a complaint to the online seller?

Complaints in English

WITHDRAWAL FROM THE CONTRACT

 

On  <insert date> on the website <insert link> I purchased <product name> for the amount of PLN/EUR <insert here the total amount>. I received the product on <date>. Order number: < specify number>.

The product <product name> does not meet my expectations. Therefore, using my right to withdraw from the contract within 14 days, I would like to return it.

I ask for a refund of the purchase in amount of <enter the total amount> within 14 days to my account number <enter the IBAN account number>.

I will send the purchase back immediately.

Yours faithfully,
<First and last name>

Attachment(s):

  • confirmation of purchase

NON-CONFORMITY OF GOODS WITH THE CONTRACT

On  <insert date> on the website <insert link> I purchased <product name> for the amount of PLN/EUR <insert here the total amount>. I received the product on <date>. Order number: <specify number>.

The received product is inconsistent with the one I had bought <describe inconsistency>.

In view of the above, I ask you to <select> deliver the product that I chose for the same price / return the money.

The <product name> not compliant with the contract shall be sent back at your expense.

Yours faithfully,
<First and last name>

Attachment(s):

  • confirmation of purchase