Claim templates – problem with airline

COMPLAINT ON DELAYED LUGGAGE

I hereby inform you that my luggage has been delayed. I demand compensation in the amount of … PLN/EUR based on the provisions of the Montreal Convention.

Data:

  • reference number (reservation number)
  • date and flight number

Description of the situation and justification:

On … at the airport my luggage was lost, it was found only after … hours / days. Due to the lack of the luggage, I was forced to buy all necessary things. Please, find attached copies of receipts for clothes and cosmetics for a total value of … PLN/EUR.

Since there is no technical possibility to attach files, I will send them in response to your email.

Here is my bank account number:…

 Attachments: 

  • PIR – Property Irregularity Report (filled in at the airport)
  • boarding pass along with the luggage receipt and luggage tag with a bar code
  • confirmation of purchase of all necessary things (receipts / bank transfer confirmations)

COMPLAINT ON LOST LUGGAGE (not found within 21 days)

I hereby inform you that my luggage has been lost. I demand compensation in the amount of … PLN/EUR based on the provisions of the Montreal Convention.

Data:

  • reference number (reservation number)
  • date and flight number

Description of the situation and justification:

On … at the airport my luggage was lost and it was not found within 21 days. I am sending a list of items that were in the baggage, confirmation of their purchase and for the suitcase itself. Moreover, due to the lack of the luggage, I was forced to buy all necessary things. Please, find attached copies of receipts for clothes and cosmetics for a total value of … PLN/EUR.

Since there is no technical possibility to attach files, I will send them in response to your email.

Here is my bank account number…

Attachments:

  • PIR – Property Irregularity Report (filled in at the airport)
  • boarding pass with the luggage receipt
  • list of items that were in the baggage
  • confirmation of purchase of things that were in the suitcase and for the suitcase itself (receipts / bank transfer confirmations)
  • confirmation of purchase of all necessary things (receipts / bank transfer confirmations)

COMPLAINT ON DAMAGED LUGGAGE

I hereby inform you that my luggage has been damaged. I demand compensation in the amount of … PLN/EUR based on the provisions of the Montreal Convention.

Data:

  • reference number (reservation number)
  • date and flight number

Description of the situation and justification:

On … at the airport after picking up my suitcase from the baggage belt, I noticed damage in form of  … . The suitcase cost … PLN. Please, find attached a confirmation of purchase.

Since there is no technical possibility to attach files, I will send them in response to your email.

Here is my bank account number…

Attachments: 

  • PIR – Property Irregularity Report (filled in at the airport)
  • boarding pass along with the luggage receipt and luggage tag with a bar code
  • confirmation of purchase of the suitcase (receipt / bank transfer confirmation)
  • photo of the suitcase (optional)

COMPLAINT ON DELAYTED FLIGHT (more than 3 h)

I hereby inform you that my flight has been delayed, therefore I demand compensation in the amount of … EUR based on the provisions of Regulation 261/2004 and judgment of the Court of Justice of the EU C-402/07.

Data:

  • reference number (reservation number)
  • date and flight number

Description of the situation and justification:

On … I was flying from … to … The plane should land at … However, the flight was delayed so I arrived at the destination airport … (wskazać około ile godzin i minut) after the scheduled time. At the airport I received information that the reason for delay was technical failure / delay of the previous flight / lack of information / other. I was given a new flight date on …

In addition, while waiting for the flight, the service did not offer me care in the form of a meals ad drinks. Due to the fact that I had to bear those costs myself, I demand their reimbursement. Please, find  attached a confirmation of purchase.

Since there is no technical possibility to attach files, I will send them in response to your email.

Here is my bank account number…

Attachments: 

  • confirmation of purchase of goods bought due to the lack of care (receipts / bank transfer confirmations

CANCELLED FLIGHT (rebooking)

I hereby inform you that my flight has been cancelled, therefore I demand compensation in the amount of … EUR based on the provisions of Regulation 261/2004.

Data:

  • reference number (reservation number)
  • date and flight number

Description of the situation and justification:

On … I had a scheduled flight from … to … The flight was cancelled. At the airport I received information that the reason for cancellation was a technical problems/ lack of information / other (wybrać lub wpisać inną przyczynę). I was offered an alternative flight on …

In addition, while waiting for the flight, the service did not offer me care in the form of a meals, hotel accommodation, and tranfer between the airport and the hotel. Due to the fact that I had to bear those costs myself, I demand their reimbursement. Please, find  attached a confirmation of purchase.

Since there is no technical possibility to attach files, I will send them in response to your email.

Here is my bank account number 

Attachments: 

  • confirmation of purchase of goods bought due to the lack of care (receipts / bank transfer confirmations)

CANCELED FLIGHT (resignation)

I hereby inform you that my flight has been cancelled, therefore I demand compensation in the amount of … EUR based on the provisions of Regulation 261/2004 and judgment of the Court of Justice of the EU C-402/07.

Data:

  • reference number (reservation number)
  • date and flight number

Description of the situation and justification:

On … I had a scheduled flight from … to … The flight was cancelled. At the airport I received information that the reason for cancellation was a technical problems/ lack of information / other.

I would like a refund for a ticket that I did not use on the credit card used for payment or bank account. Here is my bank account number…

In addition, while waiting for the flight, the service did not offer me care in the form of a meal.

Due to the fact that I had to bear those costs myself, I demand their reimbursement. Please, find  attached a confirmation of purchase.

Since there is no technical possibility to attach files, I will send them in response to your email.

Here is my bank account number…

Attachments: 

  • confirmation of purchase of goods bought due to the lack of care (receipts / bank transfer confirmations)