Ms Olga purchased a device location tracking service that did not work as advertised. Instead of showing the device’s location, it merely sent an SMS to the device being searched for. In addition, the trader failed to provide the legally required information about the subscription and its automatic renewal. Once the 24-hour trial period, which cost EUR 0.50, had ended, she was charged EUR 39.50 for the following month. After she lodged a complaint, the service was cancelled, but the trader refused to issue a refund.
The European Consumer Centre Poland (ECC Poland) took up the case and, in cooperation with ECC Spain, intervened with the trader. As a result, the company changed its position and refunded Ms Olga the full amount. Thanks to the cooperation between ECC Poland and ECC Spain, the case was successfully resolved in the consumer’s favour.
