How to write a complaint to the car rental company?

Complaints in English

CAR RENTAL - NON- CONFORMITY OF THE SERVICE WITH THE CONTRACT

On <enter the day>, I rented a car from your rental company <car rental company name> in <city and country name> under reservation number <reservation number>.

Description of the situation and justification

The services you provided did not meet my expectations, since <determine why you are not satisfied with the services of the rental company, e.g.: the car provided was of lower class or an extra insurance fee was charged, which was not included in the offer>.

Request and deadline for processing

I request (specify your requests, e.g. reimbursement of the difference between renting a car of a higher class than the car received or reimbursement for extra insurance). I am looking forward for your reply to this complaint within 14 days from the date of receiving it.

Yours faithfully,
<first and last name>

Attachments:

  • copy of the contract
  • confirmation of the money transfer or statement from the credit card
  • photos of the car

CAR RENTAL - DAMAGE

On <enter the day>, I rented a car from your rental company <car rental company name> in <city and country name> under reservation number <reservation number>.

Description of the situation and justification

I have not done any damage while using the car, however, my card has been charged for the repair of the car.

Request and deadline for processing

I request the return of the payment wrongly debited from my account. I am looking forward for your reply to this <letter/e-mail> within 14 days from the date of receiving it.

Yours faithfully,
<first and last name>

Attachments:

  • copy of the contract
  • confirmation of the money transfer or statement from the credit card
  • photos of the car (made prior to car collection)