How to write a complaint to the hotel?

Complaints in English

ERROR IN BOOKING

On <enter the date> I booked a room in the hotel <hotel name> via the website <enter the name of the intermediary website or the hotel website>. Unfortunately, once I got to the place, it turned out that I had to stay in a room other than the one I paid for.

Request and deadline for processing

I request to <specify your claims, e.g. a refund of money in the amount of…>. I am looking forward for your reply to this <letter/e-mail> within 14 business days from the date of sending.

Yours faithfully,
<first and last name>

Attachments:

  • contents of the offer/ confirmation of purchase
  • confirmation of the money transfer or statement from the credit card
  • pictures of the room or other confirmation of the existing conditions inconsistent
    with the offer/contract

ROOM / HOTEL SERVICE QUALITY

On <enter the day or period you used the hotel services>, I rented a room in the hotel <hotel name> in <city and country name> under booking number <booking number>.

Description of the situation and justification

The services you provided have not met my expectations, since <state the reasons why you are not satisfied with the hotel’s services, e.g.: the air conditioning in the room was not working or the spa was closed>. My expectations were based on your offer. According to it <explain what was
included in the offer and that based on it, you believe that your complaint is justified>.

Request and deadline for processing

I request to <specify your claims, e.g. a refund of money in the amount of…>. I am looking forward for your reply to this <letter/e-mail> within 14 business days from the date of receiving this message.

Yours faithfully,
<first and last name>

Attachments:

  • content of the offer or contract
  • booking confirmation
  • confirmation of the money transfer or statement from the credit card
  • pictures of the room or other confirmation of the existing conditions inconsistent
    with the offer/contract