A Polish consumer was spending winter holidays in the Czech ski resort. Due to damage of ski lift, the entrepreneur had provided its customers with alternative transport – snowmobile. The consumer was a passenger of snowmobile as well as his equipment – snowboard, which was packed to the rear of the vehicle. Unfortunately, the snowboard was placed carelessly near the exhaust pipe.
This caused severe damage which prevented further use. The snowboard was newly bought. The consumer claimed for compensation, but the resort had no intention to take into account his request. It was only after the intervention of ECC Poland and the ECC Czech Republic, the entrepreneur felt responsible for the loss of the consumer and sent on his account approx. 2 000 PLN (460 Euro).
