Parties involved: A consumer and a provider of an employee benefits platform registered in Ireland.
Purchase: Three gift vouchers worth a total of PLN 600, purchased using employee benefit points.
Problem: After making the purchase, the consumer discovered that the vouchers were inactive – they had expired in October 2025, before she attempted to redeem them in November 2025. A key aspect of the case was that the consumer had not been informed of the vouchers’ expiry dates at the time of purchase.
How the case was handled: The Irish trader initially rejected the complaint. Following mediation by ECC Poland and ECC Ireland, the case was reconsidered and the company changed its position.
Outcome: The case was resolved amicably. The consumer received a full refund of PLN 600.
