Your rights in the EU

1. Buying goods

Directive 1999/44/EC of 25 May 1999 on certain aspects of the sale of consumer goods and associated guarantees Directive 97/7/EC of 20 May 1997 on the protection of consumers in respect of distance contracts Directive 85/577/EEC of 20 December 1985 to protect the consumer in respect of contracts negotiated away from business premises Directive 2011/83/EU of 25 October 2011 on consumer rights, amending Directive 93/13/EEC and Directive 1999/44/EC and repealing Directive 85/577/EEC and Directive 97/7/EC Directive 2000/31/EC of 8 June 2000 on certain legal aspects of information society services, in particular electronic commerce, in the Internal Market (Directive on electronic commerce) Directive 98/6/EC of 16 February 1998 on consumer protection in the indication of the prices of products offered to consumers Directive 2006/114/EC of 12 December 2006 concerning misleading and comparative advertising Directive 2001/83/EC of  6 November 2001 on the Community code relating to medicinal products for human use Directive 2019/770 of 20 May 2019 on certain aspects concerning contracts for the supply of digital content and digital services Directive 2019/771 of 20 May 2019 on certain aspects concerning contracts for the sale of goods, amending Regulation (EU) 2017/2394 and Directive 2009/22/EC, and repealing Directive 1999/44/EC Directive 2019/2161 of 27 November 2019 amending Council Directive 93/13/EEC and Directives 98/6/EC, 2005/29/EC and 2011/83/EU of the European Parliament and of the Council as regards the better enforcement and modernisation of Union consumer protection rules

2. Services on internal market

Directive 2006/123/EC of 12 December 2006 on services in the internal market

Directive 2010/13/EU of 10 March 2010 on the coordination of certain provisions laid down by law, regulation or administrative action in Member States concerning the provision of audiovisual media services (Audiovisual Media Services Directive)

3. Transport

Convention for the unification of certain rules for international carriage by air (Montreal convention) Regulation (EC) No 261/2004 of 11 February 2004 establishing common rules on compensation and assistance to passengers in the event of denied boarding and of cancellation or long delay of flights, and repealing Regulation (EEC) No 295/91 Regulation (EC) No 1107/2006 of 5 July 2006 concerning the rights of disabled persons and persons with reduced mobility when travelling by air Regulation (EC) No 2027/97 of 9 October 1997 on air carrier liability in respect of the carriage of passengers and their baggage by air Regulation (EC) No 889/2002 of 13 May 2002 amending Council Regulation (EC) No 2027/97 on air carrier liability in the event of accidents Regulation (EC) No 1008/2008 of 24 September 2008 on common rules for the operation of air services in the Community (Recast) Regulation (EC) No 1371/2007 of 23 October 2007 on rail passengers’ rights and obligations

Regulation (EU) No 181/2011 of 16 February 2011 concerning the rights of passengers in bus and coach transport and amending Regulation (EC) No 2006/2004

Regulation (EU) No 1177/2010 of 24 November 2010 concerning the rights of passengers when travelling by sea and inland waterway and amending Regulation (EC) No 2006/2004

4. Package travel, timeshare and holiday clubs

Directive 90/314/EEC of 13 June 1990 on package travel, package holidays and package tours Directive 2008/122/EC of 14 January 2009 on the protection of consumers in respect of certain aspects of timeshare, long-term holiday product, resale and exchange contracts Directive (EU) 2015/2302 of The European Parliment and of the Council of 25 November 2015 on package travel and linked travel arrangements, amending Regulation (EC) No 2006/2004 and Directive 2011/83/EU of the European Parliament and of the Council and repealing Council Directive 90/314/EEC

5. Financial services

Directive 2008/48/EC of 23 April 2008 on credit agreements for consumers and repealing Council Directive 87/102/EEC Directive 2002/65/EC of 23 September 2002 concerning the distance marketing of consumer financial services and amending Directive 90/619/EEC and Directives 97/7/EC and 98/27/EC

6. Unfair commercial practices

Directive 2005/29/EC of 11 May 2005 concerning unfair business-to-consumer commercial practices in the internal market and amending Directive 84/450/EEC, Directives 97/7/EC, 98/27/EC and 2002/65/EC and Regulation (EC) No 2006/2004 (‘Unfair Commercial Practices Directive’) Directive 93/13/EEC of 5 April 1993 on unfair terms in consumer contracts

7. Applicable law

Regulation (EC) No 593/2008 of 17 June 2008 on the law applicable to contractual obligations (Rome I) Regulation (EC) No 864/2007 of 11 July 2007 on the law applicable to non-contractual obligations (Rome II)

8. Redress and ADR

Directive 2008/52/EC of 21 May 2008 on certain aspects of mediation in civil and commercial matters Regulation (EC) No 861/2007 of 11 July 2007 establishing a European Small Claims Procedure Regulation (EC) No 44/2001 of 22 December 2000 on jurisdiction and the recognition and enforcement of judgments in civil and commercial matters Directive 2013/11/EU of the European Parliament and of the Council of 21 May 2013 on alternative dispute resolution for consumer disputes and amending Regulation (EC) No 2006/2004 and Directive 2009/22/EC (Directive on consumer ADR) Regulation (EU) No 524/2013 of the European Parliament and of the Council of 21 May 2013 on online dispute resolution for consumer disputes and amending Regulation (EC) No 2006/2004 and Directive 2009/22/EC (Regulation on consumer ODR) Commission Recommendation of 4 April 2001 on the principles for out-of-court bodies involved in the consensual resolution of consumer disputes (Text with EEA relevance) (notified under document number C(2001) 1016)
Commission Recommendation of 30 March 1998 on the principles applicable to the bodies responsible for out-of-court settlement of consumer disputes (Text with EEA relevance)

8. Enforcement

Regulation (EC) no 2006/2004 of the European Parliament and of the Council of 27 October 2004 on cooperation between national authorities responsible for the enforcement of consumer protection laws Directive (EC) no 98/27 of the European Parliament and of the Council of 19 may 1998 on injunctions for the protection of consumers’ interests    

Co-financing from UE

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