List of example cases

Empty package

On the German e-commerce platform, Polish consumer bought a smatwatch. He paid for it 419 EUR. The parcel was delivered by the courier and did

Read more »

Voucher or money?

At the end of February a Polish consumer rented a car in Marseille. He paid 315 euros. Due to the coronavirus epidemic, he resigned from

Read more »

Driver error

A consumer from Gdansk used Estonian passenger transport application operating in Poland. The application indicated that the trip would cost 32 PLN (7,7 EUR). However,

Read more »

Porsche complaint

A Polish consumer bought a used Porsche car in a German showroom for EUR 93,000. After arriving back home, he went to the Polish branch

Read more »

The ski pants

A Polish winter sports enthusiast bought ski pants in a Czech shop. Almost after 2 years (about several days of use) he noticed that the

Read more »

Too late to return?

A small mistake in addressing the parcel caused a headache to a German customer of a Polish online store. The case looked quite typical. The

Read more »

Guarantee or warranty?

A Lithuanian consumer bought a fence span in a Polish store. Then he transported the equipment to his home in Lithuania and installed it. After

Read more »
Skip to content