List of example cases

Two different shoes

A Bulgarian consumer bought shoes on the website of a well-known Polish shoe shop. At first sight, everything was fine. She decided to wear them

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Empty package

On the German e-commerce platform, Polish consumer bought a smatwatch. He paid for it 419 EUR. The parcel was delivered by the courier and did

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Voucher or money?

At the end of February a Polish consumer rented a car in Marseille. He paid 315 euros. Due to the coronavirus epidemic, he resigned from

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Driver error

A consumer from Gdansk used Estonian passenger transport application operating in Poland. The application indicated that the trip would cost 32 PLN (7,7 EUR). However,

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Porsche complaint

A Polish consumer bought a used Porsche car in a German showroom for EUR 93,000. After arriving back home, he went to the Polish branch

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