From 17 April 2018 all complaints and consumer inquiries in electronic form should be sent only to the e-mail: ECCNET-PL@ec.europa.eu.

Please note, that we will not accept consumer complaints which will be sent to the e-mail: info@konsument.gov.pl

The change is caused by the introduction of a new online system for dealing with ECC-Net cases.

Privacy Overview
Europejskie Centrum Konsumenckie

This website uses cookies so that we can provide you with the best user experience possible. Cookie information is stored in your browser and performs functions such as recognising you when you return to our website and helping our team to understand which sections of the website you find most interesting and useful.

Strictly Necessary Cookies

Strictly Necessary Cookie should be enabled at all times so that we can save your preferences for cookie settings.

If you disable this cookie, we will not be able to save your preferences. This means that every time you visit this website you will need to enable or disable cookies again.