Linked Travel Arrangements - consumer rights
Linked travel arrangements (LTAs) are travel services that are bought from different organisers or sellers — e.g. travel agencies — in separate contracts but are linked so as to put together one trip. They are classified as linked when one trader facilitates the booking of the subsequent service(s), and all services are purchased for the same trip or holiday.
To qualify as an LTA, the combination of travel services should not constitute a package, and a supplier should facilitate the:
- Booking based on a single visit (e.g. to a travel agent) or contact with its point of sale, or
- Second booking, which is made in a targeted manner — and the contract for the second travel service provided by another supplier should be concluded within 24 hours of the booking confirmation for the first travel service.
A combination of a travel service (such as accommodation) and a tourist service (like a guided tour or concert admission) can only be classified as a linked travel arrangement if the tourist service accounts for 25% or more of the trip’s overall value or is an essential feature of the trip.
The trader cannot offer the LTA as a standard package or arrangement. You should conclude separate contracts with the individual travel service providers — although all this is facilitated by a single trader.
Before the traveler is bound by any contract leading to the creation of a linked travel arrangement, the trader facilitating the LTA must clearly and prominently inform the traveler that:
- No package rights: The traveler is booking an LTA and will not benefit from any of the rights and protections that apply exclusively to package holidays,
- Individual liability: Each individual service provider (e.g., the airline, the hotel) is solely responsible for the proper contractual performance of their specific service.
- Limited insolvency protection: The trader facilitating the LTA provides security for the refund of payments in the event of their own insolvency, but only for the funds that they directly receive from the traveler. This protection does not cover payments made directly to the individual service providers.
- Directive (EU) 2015/2302 of the European Parliament and of the Council of 25 November 2015 on package travel and linked travel arrangements, amending Regulation (EC) No 2006/2004 and Directive 2011/83/EU of the European Parliament and of the Council and repealing Council Directive 90/314/EEC
- Polish Act of November 24, 2017 on tourist events and related tourist services