Common charger for electronic devices? [EC press release]
On 23th of September 2021 the Commission takes an important step against e-waste and consumer inconvenience, caused by the prevalence...
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Examples of cases Bidding of a virtual game character
A German online game platform operates an auction system, which allows users to bid for virtual characters. During one of...
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Examples of cases Unreadable e-mail
Our consumer – Kamila received information about the change of the flight date from the German airline. She...
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News Coronavirus: EC proposes update to coordinated travel measures
The European Commission has proposed an update to the Council Recommendation on the coordination of free movement restrictions in the...
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Examples of cases Incorrectly membership
A consumer registered on a well-known dating portal from Luxembourg and paid a monthly membership fee of 10 euro. During registration, she...
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Examples of cases Refund for undelivered food
The consumer ordered a delivery meal via a well-known food app based in the Netherlands. He paid for the order...
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News Pilot strike vs compensation
A recent decision of the ECJ has once again clearly strengthened the rights of air passengers. If a flight is...
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Examples of cases Refund “after the crisis is over”
Ms Barbara bought to ways tickets for a flight from Cracow to Madrid with Irish airlines. However, the flight was cancelled...
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Examples of cases Computerized complaints system failed
The company from Luxembourg that offers payment services informed its users in November 2020 that it would charge them...
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News AliExpress vs consumer rights
Consumer protection: AliExpress commits to bringing terms and practices in line with EU consumer rules The Netherlands Authority for...
