Empty package
On the German e-commerce platform, Polish consumer bought a smatwatch. He paid for it 419 EUR. The parcel was...
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Examples of cases -
Examples of cases Water park closed – what about the tickets?
The European Consumer Centers network received a complaint from a Lithuanian consumer who bought five tickets to water park in Poland....
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News Covid-19: Misleading ads [EC]
As part of its commitment to protect consumers online, the European Commission has coordinated a screening (‘sweep’) of websites, with...
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Examples of cases Voucher or money?
At the end of February a Polish consumer rented a car in Marseille. He paid 315 euros. Due to the coronavirus...
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News EC: COVID-19 – Stop Scams
On 23 March 2020, Commissioner For Justice and Consumers Didier Reynders wrote to a number of platforms, social media, search engines...
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Examples of cases CORONAVIRUS – booking cancellation
The French consumer booked a hotel in Krakow between 8 and 10 April using non-refundable option. Due to the epidemic...
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News Less than half of EU travellers are aware of EU Passenger Rights
The European Commission today released the results of a Eurobarometer survey on passenger rights in the European Union (EU)....
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News Booking.com commits to align practices presenting offers and prices with EU law following EU action
Following dialogue with the European Commission and national consumer authorities, Booking.com has committed to make changes in the way...
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News ECC Poland will be closed on 27 December
We would like to inform that in connection with the order of the Head of Chancellery of the Prime Minister...
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News Rail passenger rights: Council agrees its position on updated rules
The Council today agreed its position on the proposed reform of rail passenger rights. The updated rules will improve...
