Pilot strike vs compensation
A recent decision of the ECJ has once again clearly strengthened the rights of air passengers. If a flight is...
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Examples of cases Refund “after the crisis is over”
Ms Barbara bought to ways tickets for a flight from Cracow to Madrid with Irish airlines. However, the flight was cancelled...
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Examples of cases Computerized complaints system failed
The company from Luxembourg that offers payment services informed its users in November 2020 that it would charge them...
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News AliExpress vs consumer rights
Consumer protection: AliExpress commits to bringing terms and practices in line with EU consumer rules The Netherlands Authority for...
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Examples of cases “Can’t I return on my own?”
A consumer bought a phone on a popular sales platform registered in Germany. Shortly after the purchase, her account was blocked...
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News 2021 is the European Year of Rail! [EC press release]
Friday, 1 January 2021, marks the beginning of the European Year of Rail. The European Commission initiative will highlight...
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Examples of cases Grand Prix refund
A Polish Formula 1 fun bought two tickets for Grand Prix in Hungary from an official Austrian distributor. Due to the...
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News Short-term review of the Geo-blocking [EC communication]
Commission publishes its short-term review of the Geo-blocking Regulation Today, the Commission published its review of the EU Geo-blocking...
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Examples of cases Slimming pills – no effects
A Czech consumer ordered slimming pills from a Polish shop. The seller guaranteed to reduce the waist circumference after only 14 days...
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News Are you buying counterfeit goods from China? We warn you!
