Black Friday and Cyber Monday – your rights
Black Friday and Cyber Monday are specific days on which real bargains may be found in-store and online,...
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Examples of cases The lost engagement ring
A customer of a German online store, dynamically operating in Poland, bought an engagement ring for his beloved woman for...
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Examples of cases Lost luggage on the BUS
A Polish consumer travelled from Warsaw to Rzeszow by bus operated by popular German company. After arriving to Rzeszow, the passenger realized that...
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News The European Commission push Airbnb to comply
The European Commission and EU consumer authorities are calling on Airbnb to align their terms and conditions with EU...
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Examples of cases Flight on my own
A Polish consumer with her family (3 people in total) had a flight from Burgas to Warsaw operated by Hungarian airlines. The carrier...
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Examples of cases No eggs in the henhouse
A Polish consumer has ordered by the internet from the German trader henhouse for own assembly. The consumer wanted to buy...
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News New EU rules ensure better protection for 120 million holidaymakers this summer
As of Sunday 1 July, travellers booking package holidays will enjoy stronger consumer rights. Not only will traditional package...
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News „Consumer at the border”- ECC Poland in Cieszyn
ECC Poland, ECC Czech Republic and ECC Slovakia will visit Cieszyn on 15th of June, during the „Święto...
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Examples of cases The conflict over the flight distance
The Lithuanian consumer and his wife travelled from Los Angeles to Palanga (city in Lithuania) via Warsaw. The flight...
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Examples of cases Two tickets, one flight
The Czech consumer tried to book a flight on the route Prague-Hamburg through a popular Polish intermediary platform. He received information...
